Senior IT Support Specialist

The Senior IT Support Specialist will be responsible for supporting and maintaining Microsoft Windows client/server systems and related hardware for internal operations. The IT Support Specialist will keep the computer desktops and laptops running smoothly; review and analyze software and hardware needs, recommend changes and upgrades where applicable to provide efficient, effective, and timely service to users in the firm.

• User account management: Create AD users, apply and manage Microsoft licensing, and manage licensing for other software. Work with the IT team to constantly improve user onboarding and offboarding procedures.
• Asset Management: Responsible for asset management such as entering in and tagging new laptops, maintaining accuracy as to who laptops are assigned to, keeping notes on possible ongoing issues that could indicate a need for repair or replacement, perform light repairs and general upkeep of laptops, retire laptops per firm procedures.
• Documentation: Ability and willingness to create and improve documentation of IT procedures and help docs as needed. Experience in Visio and/or Smartsheets is a plus.
• Ticket management: Act as the front-line responder to incoming internal tickets. Help with everything from workstation monitors and docking stations to login/software errors. Ask questions to better your understanding, know when to escape if you become stuck or unsure how to proceed. Keep the queue clean and enter good notes on active tickets so others can work on them.

• A BS/BA degree is preferred but not required.
• Experience with Microsoft technologies such as O/M 365, Azure, AD, and Intune.
• 2-4 years experience as a computer support tech or other relevant position
• Proven customer service and problem-solving skills, providing remote support services.
• Excellent communication and writing skills.
• Highly organized with excellent prioritization, planning, and time management skills.
• Executes assignments of a confidential nature; requires ability to keep matters confidential.
• Strong verbal and interpersonal skills.
• A positive attitude with a strong work ethic and ability to constantly learn and grow.
• Health, dental, and vision insurance
• Life insurance, short term & long-term disability insurance