Part-Time Facilities​/IT Technician Assistant

IT Support Specialist

Works with staff to resolve network and other technology issues. Is responsible for supporting staff by addressing and resolving IT inquiries, problems, and requests.

Agency Expectations Of Employee:

• Supports Mission, Vision and values of agency.
• Acts as a role model within and outside the agency.
• Works in partnership with fellow team members.
• Is sensitive to cultural diversity of colleagues and clients served.
• Is responsive to internal and external customers.
• Represents St. Vincent Catholic Charities in a professional, conscientious manner at all times.
• Demonstrates ongoing professional growth and knowledge through training and experience.
• Forges mutually respectful partnerships with persons served and their families to assist them in gaining skills and confidence to address the problems and issues they face.
• Sets limits and maintains the helping role of the practitioner/volunteer/intern and intervenes appropriately to meet the needs of the persons or family members served.
• Believes in the capacity of people to grow and change.

Role And Responsibilities:

• Technology General:
  Demonstrates excellent customer service while performing agency technology duties. A point of contact to support the IT work request process. Helps with the distribution of keys, creation of staff  and assigning network access.
• Software duties:
  Assist the Technology Coordinator to support agency software databases;
  Microsoft Office, Great Plains, and other agency utilized software systems. Work with vendors to assist programs in developing reports as needed. Respond to staff inquiries regarding usage of various program software. Test software applications and systems. Construct, deploy, and maintain general computer application software or specialized utility programs. Make recommendations for future upgrades.
• Hardware/Security duties:
  Assist the Technology Coordinator to maintain agency computer inventory, and all other technology equipment. Set-up and maintain employee, intern and volunteer work stations. Provide campus technical security, video and building access systems including the employee badge activation and key assignments. Maintain comprehensive record keeping of security requests. Resolve technical problems with Local Area Network (LAN), and other systems. Administer Office/Microsoft 365;
  
  information storage systems and software, Microsoft server/network systems for the entire Agency. Addition, maintenance and deletion of users in Active Directory; email, network, and security. Ensure the remote backup of Agency's network data is performing and is maintained properly. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software installation, security updates and patches. Administer MiTel Phone system, adding removing new extensions & voicemail boxes, troubleshooting phone issues.
• Other duties and Responsibilities:
  Serves as a member of the Technology Team to coordinate the development of agency technology. Attends and actively participates in meetings, conferences, in-services and other trainings deemed appropriate. Assumes other duties as assigned by the Technology Coordinator.

• Education:
  
  Associates Degree or working toward degree in a related field.
• Experience:
  
  Familiarity of networked systems and Microsoft products. Prefer past experience of IT help desk or in a technology support in a business setting.
• Registration, licenses, certifications or special training:
  Proficient in word processing, spreadsheet and database software. A valid Michigan Driver License, access to reliable transportation and maintain appropriate insurance.

• Emotionally able to work with information that may be traumatic in nature, as well as, work with individuals or families in crisis or experiencing trauma.
• Ability to stand and/or walk up to 8 hours per shift.
• Work involves talking, stooping, squatting, twisting, climbing, kneeling, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms.
• Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
• May be required to push, pull, lift, and/or carry up to 25 pounds.
• Ability to sit and use computer workstation, including keyboard and visual display terminal for extended periods of time.
• Noise in the work environment is usually moderately quiet but can be very loud at times.
• Work in an environment with various degrees of discomfort.
• Driving as needed throughout the day.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.