Senior Salesforce Business Analyst

Senior Salesforce Business Analyst – Lansing, MI

Hybrid work model: on‑site 2 days per week. Full‑time, 15‑month temporary assignment.

This position functions as a behavioural health customer relationship management (BH CRM) analyst to support the development, implementation, monitoring, and continued improvements of complex strategic initiatives. The analyst coordinates and communicates with project teams, BH CRM staff, business owners, leadership, IT, and contractors to operationalize business processes into the BH CRM, support program guidance development, create training materials, and monitor program data.

• Associate’s Degree

• 5+ years as a Business Analyst.
• 5+ years working with Salesforce applications.
• 5+ years QA/Testing experience.

• Local State or Federal government experience.
• Azure Dev Ops.
• FedRAMP.
• HIPAA.
• Nice CXone or other contact center suite.
• Experience with business process reengineering and identifying new applications of technology to business problems.
• Familiar with industry‑standard business process mapping and reengineering.
• Creativity and latitude required.
• Knowledge of commonly used concepts, practices, and procedures within the field.
• Familiarity with relational database and client‑server concepts.
• Strong organizational, analytical, and presentation skills.
• Technologically savvy with excellent oral and written communication.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to meet competing deadlines.
• Strong data‑management skills.
• Experience in process‑improvement project management and data management.

• Review, analyze, evaluate, and prioritize business and user needs.
• Triage user requests and tickets, assigning priority and severity, and communicate effectively to stakeholders.
• Maintain and prioritize CRM inbox communications.
• Draft and send communications to users and specific audiences about business‑process upgrades, timelines, and system changes.
• Formulate systems that support overall business strategies.
• Prepare solution options and risk identification and financial analyses such as cost‑benefit, ROI, and buy/build trade‑offs.
• Write detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs.
• Prepare and document functional and technical specifications for reporting and data‑warehouse work.
• Assist with business‑warehouse/intelligence support and enhancements.
• Assist with developing and drafting RFPs.
• Assist in deployment and management of end‑user reporting tools and platforms.
• Work with IT and business project teams to understand reporting and data‑warehousing requirements and propose solutions.
• Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
• Perform a variety of tasks with limited supervision, typically reporting to a project manager.
• Attend all BH CRM meetings as appropriate and assigned.
• Assist QA/Testing team when required by volume of work.

Only those lawfully authorized to work in the United States will be considered.

Please note that all position start dates and durations are estimates and may be increased or reduced based on the client’s needs.

For information and details on employment benefits offered with this position, please visit here.

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E‑Verify). (Posting required by OCGA 13/10‑91).