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Problem Management Lead: Root-Cause & ITIL Excellence
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-07-21
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support, IT Project Manager
Job Description & How to Apply Below
The Problem Mgmt. Lead / Problem Manager oversees the end-to-end problem management lifecycle to identify, analyze, and eliminate root causes of recurring incidents impacting mission-critical IT services.
This senior role coordinates with incident, change, and service owners to prioritize problems by business impact and risk. You will champion data-driven continuous improvement, define KPIs, manage a knowledge base, and drive remediation with cross-functional teams, reporting outcomes to senior
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