Strategic CS Platform Lead — Gainsight & AI
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-07-25
Listing for:
UKG (Ultimate Kronos Group)
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
UKG is seeking a Senior Business Systems Analyst to lead administration, optimization, and architectural direction of our Customer Success platforms, primarily Gainsight and Staircase AI. You will bridge technical execution with business strategy.
You will partner with CS leadership to translate complex needs into scalable system solutions, leverage data and automation to drive product adoption, reduce churn, and accelerate measurable business outcomes across the organization.
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