Field Service Engineer - Monroe, MI

We are the people who give possibilities purposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

The BD Pyxis Field Service Engineer I provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense (DoD) and Defense Health Agency (DHA) facilities. This role is responsible for troubleshooting, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationships. The Field Service Engineer is a field-based position with daily travel to our customer locations within the assigned territory.

Ideal candidates will reside within a 50-mile radius of where the position is based. Company vehicle provided. Overnight travel is possible based on needs of the business. A valid driver's license is required. On call coverage hours may change based on needs of the territory. Up to 25% overnight travel is required.

• Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and advance to Senior or Lead FSEs as needed.
• Support government accounts requiring eligibility for a CAC (Common Access Card).

• Execute preventive maintenance programs to ensure system reliability and uptime.
• Perform installations, in-servicing, repairs, calibrations, and general technical support.
• Maintain accurate inventory of spare parts in accordance with company policy.
• Properly maintain company‑issued assets including vehicle, tools, and equipment.

• Build positive customer relationships through professional communication and timely support.
• Document service activities, expenses, and time logs accurately using approved tools.
• Partner with Sales and Implementation teams to support deployments and customer experience.

• Follow service procedures including complaint handling and Medical Device Reporting.
• Ensure all service documentation meets regulatory and corporate requirements.
• Uphold company safety policies, quality expectations, and operational standards.

• Participate in ongoing training to expand technical knowledge of BD product lines.
• Attend manager‑approved seminars, training sessions, and development programs.
• Stay informed on emerging technologies, best practices, and system updates.

• Work independently and collaboratively to meet service goals and commitments.
• Support leadership with escalations, advanced troubleshooting, and case resolution.
• Contribute to preventive service culture through shared insights and proactive support.

Remote and on-site technical support for automated dispensing systems.

Work-order evaluation, prioritization, and resolution.

Diagnosis and repair of hardware/software components.

Preventive maintenance, installations, repairs, and calibrations.

Inventory management and adherence to company policy.

Professional customer…