Insurance Service Representative

As a member of the Customer Service Center team, you will be responsible for creating an outstanding service experience for both independent insurance agents and their customers (insureds). This is a consultative role focused on customer education, resolution of complex inquiries, and the recommendation/offering of personal lines Property & Casualty (P&C) products to ensure complete customer protection.

• Handle all calls, making appropriate decisions and taking action with minimal assistance.
• Counsel, educate, and provide accurate insurance advice, researching and resolving problems for customers and agents.
• Effectively resolve escalated and/or complicated customer concerns related to policy and billing issues.
• Process policy change, policy issuance, and policy payment plan changes online, received through various channels, within specified guidelines.

• Active Property and Casualty License or PL (Personal Lines) Producer License is REQUIRED
  .
• 2+ years of experience in a Personal Lines and/or P&C industry role
• Hardwired Ethernet connection speeds of 10 mbps upload and 50 mbps download are required for remote work

Schedule: Monday through Friday (7:00 AM to 9:30 PM Eastern time) and a rotating Saturday (9:00 AM to 5:00 PM)

We believe in rewarding dedication with stability and growth.

• Compensation: Starting pay rate of $25.00/hour during the initial period, with a conversion salary target of up to $53,000 upon permanent hire (typically within 4–6 months).
• Flexible Work: Hybrid schedules (Tue–Thu in-office preferred) or 100% remote options available.
• Wellness & Security: Comprehensive medical, dental, and vision insurance, plus a 401(k) plan.
• Growth Support: Robust on-the-job training, ongoing mentorship, and a clear path to permanent career placement.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.