Manager, Loss Control

Description

Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is a mutual insurance company, rated A (Excellent) by A.M. Best, with over 140 years of experience serving policyholders' property-and-casualty insurance needs across multiple regions in the United States. We believe in striving for growth without sacrifice and know that our culture creates and cultivates happy and dedicated employees, which we believe gives us the ability to deliver the highest level of customer service.

The core values for Michigan Millers and Western National Insurance, Connectiveness – Accountability – Empowerment are incorporated into all that we do. Our workplace culture encourages employees to seek out learning opportunities and to strive for growth and development in the insurance industry.

We understand the importance of a positive work community and a healthy workplace environment when striving for organizational success. Our emphasis on internal growth and maintaining healthy team relationships translates into external growth and building sustainable customer relationships.

Michigan Millers Mutual Insurance Company is seeking a Manager, Loss Control, to join our team!

The individual in this role will have the opportunity to lead Loss Control initiatives that contribute to the Group’s growth and profitability goals. This position balances people leadership with hands‑on technical and consultative work, supporting agents, policyholders, underwriting, claims, and marketing partners while promoting loss control services and cost containment strategies.

• Selects, coaches, develops, mentors, and retains staff to ensure loss control best practices are in place and company, departmental, and individual goals are met.
• Leads the development, maintenance, and implementation of loss control guidelines, processes, priorities, procedures, and best practices that support profitable growth.
• Ensures alignment between team capabilities and service strategy needs while identifying skill gaps and building development plans in partnership with leadership.
• Effectively triages work to optimize utilization of loss control resources.
• Conducts loss control surveys, service visits, and risk assessments for complex, high‑hazard, large‑premium, or strategically important accounts.
• Provides loss control services for complex and large accounts, including the creation and implementation of mutually agreed‑upon annual service plans.
• Evaluates risk operations, exposures, and controls to support underwriting decisions.
• Provides recommendations and resources that help reduce risk exposures and support company cost containment strategies.
• Identifies unsatisfactory or poorly performing risks and communicates findings to underwriting for next‑step determination.
• Builds and maintains productive internal and external relationships by leveraging credibility, business insight, and effective communication.
• Partners with marketing, claims, and underwriting to support business growth and promote loss control services.
• Reviews and resolves service concerns and issues from policyholders and agents and escalates concerns when appropriate.
• Leads and participates in special projects and other duties as assigned.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing expectations, using the appropriate communication channel, and taking ownership to ensure resolution.

• Prior supervisory or management experience with demonstrated ability to mentor, coach, direct, and develop employees.
• Valid and unrestricted driver’s license with an acceptable driving record that meets underwriting standards.
• Proven experience presenting technical training topics to large internal and external audiences in an understandable format.
• Demonstrated understanding and application of industry best practices and standards.
• Advanced knowledge of industry processes,…