Michigan APD Claim Representative II - Fremont

## Michigan APD Claim Representative II - Fremont Apply remote type:
Hybrid locations:
Hybrid - MI:
MI-Fremonttime type:
Full time posted on:
Posted Todayjob requisition :
JR17023
** Job Type:
** Full time
** Exempt/Non Exempt:
** Salary
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* Job Description:

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** Location Details:**## Hybrid – Fremont, Michigan##
** Position Schedule /

Shift: **## Monday-Friday 8am-5pm ET##
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* Position Summary:

**## As an
** Auto Liability Michigan Claim Representative II**, you will play a pivotal role in delivering exceptional claim outcomes while making a meaningful difference in customers' lives during challenging situations. In this dynamic and fast-paced role, you will investigate, evaluate, negotiate, and resolve automobile liability claims with confidence and expertise, ensuring compliance with Michigan insurance laws, company guidelines, and regulatory requirements. Leveraging strong analytical, problem-solving, and negotiation skills, you will assess liability, gather critical facts, and drive fair, timely claim resolutions.##

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* Key Responsibilities:

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* Claim handling responsibilities will include the following*:* ## Reviewing assigned claims* ## Contacting the insured and other affected parties* ## Setting expectations for the remainder of the claim process* ## Initiating documentation in the claim handling system* ## Complete complex coverage analysis* ## Ensure all possible policyholder benefits are identified* ## Create additional sub-claims if needed* ## Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
* ## Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.* ## Evaluate the financial value of the loss* ## Approve payments for the appropriate parties accordingly* ## Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).* ## Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system* ## Utilize strong negotiating skills.##

Employees assigned to Auto Physical Damage (“APD”) claim unit will handle moderately complex claims involving settling Total Losses, inspecting vehicles and preparing estimates of damage. If in the DRS Examiner role, manage Direct Repair Shops for compliance with our program. Additional responsibilities may include the following: determining cause of damage, establishing liability, identifying subrogation potential, monitoring repairs and approving car rental expense.  

May handle simple APD Litigation cases.## ##
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* Qualifications:

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* Required*## Education (including minimum education and any licensing/certifications):* ## High school diploma or equivalent* ## Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience* ## Florida State Adjuster license* ## A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members##

Experience:

* ##
*** Two
* ** years of experience or equivalent training in the following:* ## negotiation of claim settlements* ## securing and evaluating evidence* ## preparing manual and electronic estimates* ## subrogation claims-identifying recovery opportunities* ## resolving coverage questions* ## taking statements* ## establishing clear evaluation and resolution plans for claims## Knowledge of:## Advanced knowledge of:* ## Fair Trade Practices Act as it relates to claims* ## subrogation procedures and processes* ## intercompany arbitration* ## handling simple litigation* ## Negligence Law* ## No-Fault Law & No-Fault Reform* ## collision repair techniques##

Skills:

* ## handle claims to the line Claim Handling Standards* ## follow and apply ACG Claim policies, procedures and guidelines* ## work within assigned ACG Claim systems including basic PC software* ## perform basic claim file review and investigations* ## demonstrate effective communication skills (verbal and written)* ## demonstrate customer service skills by building and maintaining relationships with insured/claimants while exhibiting understanding of their problems and responding to questions and concerns* ## analyze and solve problems while demonstrating sound decision-making skills* ## prioritize claim related functions* ## process time sensitive data and information from multiple sources* ## manage time, organize and plan workload and responsibilities* ## safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.
* ## research analyze and interpret subrogation laws in various states* ## travel outside of assigned territory which may involve overnight stay* ## relocate, work evenings or weekend## ##
* Preferred*##

Education:

* ## Associate degree in Business…