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CX Operations Lead: Retention
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-02-16
Listing for:
Zoom
Full Time
position Listed on 2026-02-16
Job specializations:
-
Management
Operations Manager -
IT/Tech
Job Description & How to Apply Below
A leading technology firm is seeking a Head of Customer Experience Operations in Lansing, MI. This senior leadership role is pivotal in defining and executing the operational strategy supporting the customer lifecycle. Responsibilities include leading teams to improve retention, operating strategies, and metrics implementation. The ideal candidate will have over 15 years in relevant operations and a proven record in SaaS environments.
This position offers a competitive salary between $150,800 and $329,900, emphasizing a commitment to employee well-being and culture.
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