Senior Program Manager of Commercial Program

Title Senior Program Manager of Commercial Program

Classification Full-time employment; exempt from overtime

Reports to Chief Program Officer

A Senior Program Manager is responsible for program design and implementation, and the day-to-day execution of Michigan Saves’ commercial financing program. This role will drive demand and related strategies for program participation and manage program performance and execution. The position requires a dynamic leader with an understanding of finance, clean energy technologies and commercial buildings, and strong stakeholder relationships and project management skills.

The ideal candidate will work collaboratively across teams and stakeholders to ensure the successful delivery of our commercial program portfolio. The Senior Program Manager of commercial programs reports to the Chief Program Officer (CPO).

• Oversee Michigan Saves commercial financing programs and related project sand initiatives.
• Contribute to program budgeting and forecasting.
• Manage program work streams and associated timelines and deliverables, ensuring program work streams are completed on time, within scope, and within budget.
• Track program performance metrics, identifying risks and engaging program service areas to adjust programmatic strategies and activities as needed in support of program outcomes.
• Assist the partnerships, finance and operations teams in troubleshooting issues and responding to inquiries from contractors, lenders, and borrowers pertaining to eligible measures, project impacts, and other programmatic requirements or guidelines.
• Coordinate with staff to prepare regular reports for stakeholders, funders, the executive team, and the board of directors on program progress and impact.
• Regularly review commercial program data to support program tracking and evaluation.
• Manage relationships and expectations with fundersand program sponsors.
• Communicate program insights to leadership and other stakeholders.

• Identify engagement opportunities for the Partnerships team to reach target audiences, including research to inform strategies that reach underserved markets by Michigan Saves contractors and financing programs.
• Develop a strategy for customer recruitment informed by strategic directions for the commercial program, input from the Partnerships team and stakeholders, and other research and market intelligence.
• Represent the organization at conferences, workshops, and other events with lenders, businesses, energy efficiency contractors and service providers, utilities and/or communities to increase awareness of Michigan Saves commercial financing and serve as a knowledgeable, trusted resource on clean energy financing.
• Support the Partnerships team in outreach and relationship building with potential borrowers, developers, utilities, financial partners, and architecture and engineering firms, to drive demand for Michigan Saves commercial financing programs.
• Identify and troubleshoot issues on customer financing transactions to facilitate timely closing and project completion.

• Manage special projects requiring research, outreach, and grant administration to inform Michigan Saves commercial financing strategies and program design for emerging markets and technologies. Contribute to commercial program design and implementation strategies.
• Stay abreast of energy auditing standards (e.g., ASHRAE), building codes, and clean energy technologies and applications in commercial buildings, including efficiency performance, costs, and return on investment.

• Adaptability: The ability to adjust effectively to changing circumstances, embrace new ideas, and remain resilient under pressure. Demonstrates flexibility, openness to change, problem-solving, including taking on new or evolving job duties as assigned.
• Attention to Detail: Applies thoroughness in accomplishing a task through concern for all the areas involved, no matter how small; monitors and checks work or information; plans and organizes time and resources efficiently.
• Written Communication: Uses writing effectively to advance Michigan Saves mission; creates complex documents (memos, reports, strategy documents, etc.) that achieve desired results; tailors writing style to the audience and organizes and expresses complex ideas in a clear and compelling manner.
• Curiosity: Seeks new knowledge to enhance personal and professional development; asks thoughtful and focused questions and listens sincerely to the answers; maintains a growth mindset to support the mission of Michigan Saves.
• Planning and Prioritization: Manages time effectively to complete required tasks, creates and follows schedules as needed, prioritizes important deliverables, estimates timetables for deliverables, and completes tasks within a well-defined time frame; pivots when time frames change; works on multiple projects concurrently.
• Problem Solving: Identifies…