Manager, Legal Operations and Initiatives

Manager, Legal Operations and Initiatives

AF Group (Lansing, Mich.) and its subsidiaries are a premier provider of innovative insurance solutions. Insurance policies may be issued by any of the following companies within AF Group:
Accident Fund Insurance Company of America, Accident Fund National Insurance Company, Accident Fund General Insurance Company, United Wisconsin Insurance Company, Third Coast Insurance Company, or Comp West Insurance Company.

Manage the legal department support staff and operations of the department, including workflow processes, all associated technology, and management of departmental vendor relationships.

PAY RANGE: Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. An estimated range for this role is between $94,500 and $158,350.

• Plan, direct, manage, and evaluate the day‑to‑day operations and production of OGC.
• Facilitate departmental software needs, system changes, and training, including matter management software and panel counsel billing system.
• Oversee handling of all incoming mail for litigated matters.
• Oversee handling of all incoming mail for litigated claims across multiple brands.
• Oversee all electronic and other court filings and service of documents as required in various jurisdictional filings.
• Manage, draft and maintain claim litigation workflows and processes, including various electronic filing interfaces.
• Employ excellent verbal and written communication to develop and maintain strong working relationships with internal units and external customers (law firms, agencies).
• Develop and implement procedures and measurements to ensure customer service levels are met.
• Reporting and report preparation.
• Supervise employees, including interviewing, hiring, training, planning, assigning and directing work, evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems.

• 1 year of leadership experience.
• 5 years of experience in a related field.
• Bachelor’s degree or a relevant combination of education and experience.
• PMP certification preferred (not required).

• Excellent oral and written communication skills.
• Excellent presentation and facilitation skills.
• Demonstrated leadership and project management abilities.
• Ability to make competent, independent decisions.
• Proficiency in the use of computers and company standard software specific to the position.
• Knowledge of team building and employee motivation theories for managing employee teams.
• Ability to interact with others to build consensus and implement decisions.
• Knowledge of other functional areas and understanding of their impact on Litigation functions.
• Ability to effectively present budgetary and/or cost information and respond to questions as appropriate.
• Ability to establish workflow, manage multiple projects, and meet necessary deadlines.
• Ability to perform assignments at locations outside the office.
• Familiarity with laws, regulations, and compliance requirements related to insurance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.