Field Service Execution Manager

About the position

The Field Service Manager is responsible for operational execution of the Field Service organization to deliver best-in-class service to the customer base in the most efficient and cost-effective manner. This role drives team performance, ensuring alignment with corporate objectives while fostering a culture of accountability and excellence. The position requires strong leadership to coach and develop a high-performing team of Field Service Engineers, technicians and coordinators personnel, while building a robust internal network across the sales organization.

This role promotes GEA's service offerings, co-leads service level agreements negotiations and establishes long‑term partnerships with key customers. By combining strategic vision with hands‑on leadership, this position strengthens customer relationships, drives revenue growth, and ensures sustainable business success. Also, this role integrates a regional vision by adopting data analytics for improving service and sustainability initiatives, emphasizing continuous improvement and professional development through leadership programs and coaching.

Ensure operational excellence by managing on a day‑to‑day basis the field service activities, resource utilization, and team productivity across the assigned territory.

Maximize resource utilization by effective prioritization of team duties and workload, achieving optimal productivity and service coverage.

Strengthen Customer Relationships by building long‑term partnerships with key clients, co‑leading service level agreement negotiations.

Drive Revenue Growth by promoting spare parts, paid services, and equipment upgrades, ensuring alignment with service commercial objectives.

Resolve Service Challenges Quickly by addressing breakdowns and escalations to maintain customer trust and minimize downtime.

Develop Advanced Service Models such as value assurance solutions and customized agreements tailored to customer needs.

Foster Team Development through coaching, training, and upskilling programs to build a high‑performing and future‑ready workforce.

Develop Team talent pipeline alongside HR development plans to ensure continuity and organizational capability.

Drive Service Innovation by identifying emerging market trends, technological advancements, and competitive practices to enhance customer value.

Implement Continuous Process Improvement initiatives to enhance service efficiency, reduce costs, and improve response times.

• Technical degree or certification in Mechanical, Electrical, or Industrial Engineering is accepted as candidates with demonstrated field service management experience.
• Bachelor’s degree in engineering or equivalent is preferred; relevant business or operations management education is also valued.
• Minimum 5 years in Service or Field Operations management with progressive leadership responsibilities.

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries, employing around 18,000 people in more than 60 countries.

GEA is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, worldview, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.