Program Manager

Job Description

Salary: $69,000/year.

Support and improve youth program operations, performance, and customer engagement by providing leadership and direction to program staff to ensure excellent customer service and contract policies and outcomes are obtained.

• Work with EDSI leadership and direct staff to ensure that customer flow, service delivery and data management are efficient and effective.
• Oversee the participants’ case management files and ensure contract regulations are being adhered to.
• Draft quarterly team goals, build consensus on key performance indicators, and evaluate performance with respect to contract obligations and timely data entry.
• Manage and create reports in the system of record.
• Establish and maintain partnerships with required partners, community agencies, and other youth organizations.
• Provide positive vision for required changes during program operation.
• Utilize positive communication techniques to resolve issues.
• Communicate with staff to incorporate appropriate concepts/suggestions.
• Facilitate weekly staff meetings.
• Monitor program budgets and spending, and provide input to Project Coordinator regarding program fiscal matters.
• Review and approve staff schedules, timesheets, and time off requests.
• Respond in a timely manner to requests from the funder.
• Ensure compliance with federal, state, and local youth policies and procedures.
• Analyze performance, and compile and submit reports for the funding agency and EDSI.
• Ensure that staff meet performance goals as outlined in the contract and that resources are being utilized appropriately.
• Provide leadership and direction to staff and conduct staff development as needed.
• Attend required meetings and apprise staff of discussions held at these meetings.
• Develop continuous improvement process flows and program documentation.
• Other opportunities as available.

• Bachelor’s degree strongly preferred, or equivalent experience.
• At least three years of professional experience, including one year of management or supervisory experience.
• Experience in a team-oriented environment.
• Ability to converse with a wide range of professionals and demonstrate a positive professional attitude.
• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Valid driver’s license required.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.