Operations Manager Michigan

Role Overview

The City Operations Manager role is a key role within Bird’s Operations Team. The City Operations Manager will work with our regional Operations leadership to manage our business in the Michigan area, with full P&L ownership, vendor and stakeholder relationship management, and strategic project delivery. This role requires a strategic critical thinker who can work from a broad perspective and dive into details to ensure alignment between strategy, execution, and outcomes.

The ideal candidate has a 'doer' attitude, strong strategic skills, excellent time‑management, and the ability to communicate clearly and present information effectively to seek buy‑in.

• Manage the end‑to‑end operation of the respective portfolio, with support from the Operations leadership team
• Manage performance and efficiency of our operations: track and report critical operational, ridership, supply and demand metrics
• Use data to optimize processes, creatively solve problems, and track results
• Be the representative and resolve any operational matters for Bird with stakeholders, whether city, vendors, or other third parties
• Work on continuous growth, as well as local campaigns and initiatives to improve market share
• Manage costs, with a keen eye on profitability and positive margins
• Build a highly efficient and motivated operations team, including daily oversight, coordination, and training of our operational staff, including hourly, front‑line workforce in specific markets
• Problem‑solve – prioritize tasks, and overcome obstacles that come your way
• Collaborate, communicate, and influence across the organization to ensure timely resolutions, quality control, and process feedback
• Be resourceful and a self‑starter – take initiative, work well without supervision, and begin projects independently
• Be part of the Bird culture – build a fun, inclusive, and safe workplace

• 3+ years of relevant experience, at least 1+ year of experience managing team members
• Self‑motivated, energetic, and driven individual with the ability to learn new skills, monitor and manage a team, and grow with the role
• Engaging communicator with the ability to connect with senior leaders as well as motivate teams
• Excels at building networks and liaising with external partners and city stakeholders
• Strong Excel/data management skills
• Experience solving complex problems, exercising good judgment in decision‑making, and navigating ambiguous environments
• Ability to simplify difficult problems into actionable and solvable tasks
• Data‑driven by nature, strong attention to detail, and obsessed with process improvement
• Comfortable learning and adapting to new concepts and using new tools

• Plenty of time off to relax and recharge, plus a wellness resource to help you wind down
• A work‑from‑home stipend
• An employer‑paid healthcare package
• Bird ride credits to get you where you need to be

Pay range: $65,000—$88,000 USD. Base salary range expected for this role is $65,000 to $88,000 USD. Actual compensation may vary based on experience, knowledge, skill set, and other factors. Additional compensation may include bonus, variable pay, equity, paid time off, health and welfare benefits, and retirement benefits in accordance with company policies.

We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics. Bird is a proud equal employment opportunity employer and is dedicated to providing an inclusive, open, and diverse work environment.