Connected Support Manager

THIS JOB IS LOCATED IN MICHIGAN> SOME SITES ARE SHOWING AS OHIO

Leads the organization’s Connected Support efforts in alignment with the Aftermarket business goals to maximize service efficiency and profitability. Attracts, retains, and effectively engages department personnel.

• Develop and implement the organization’s Connected Support Business Plan
• Develop and implement execution plans for JDLink™ support, Expert Alert completion, and Proactive Machine Monitoring in alignment with aftermarket business goals
• Develop and execute Connected Support marketing plan and monitors to ensure achievement of established goals
• Develop and implement Connected Support employee compensation plans
• Manage recruiting, staffing and employee development activities for employees reporting to this position
• Maintain a clean work area and performs work in a neat and orderly fashion
• Follow all safety rules and regulations in performing work assignments
• ? Maintain knowledge of John Deere and competitive products

• 1+ years experience managing Service or Parts Department operations
• 3+ years experience working in Service and Parts Department operations
• Experience using standard desktop load applications such as Microsoft Office and internet applications
• Experience writing and speaking effectively to individuals and groups
• Experience analyzing and interpreting internal reports
• Demonstrated understanding of financial principles relative to Parts and Service Department operations