Membership Supervisor

Minimum Qualifications

• High School diploma or GED required;
  Bachelor's degree in Human Services, Public Administration, Business Administration, or a related field preferred*
• Minimum three (3) to five (5) years of progressively responsible experience in membership, enrollment, genealogy, or records management
• Minimum three (3) years of supervisory or lead experience in an office or public service environment
• Demonstrated knowledge of Tribal enrollment processes and genealogical research methods
• Genuine interest and demonstrated aptitude in genealogy and historical record analysis
• Strong interpersonal, written, and verbal communication skills
• Ability to manage multiple priorities, maintain attention to detail, and handle sensitive matters with discretion

• Provide day-to-day leadership and supervision of the Membership Department, including the Membership Coordinator and Research Specialist.
• Assign, review, and prioritize work to ensure timely, accurate, and consistent processing of membership applications and research requests.
• Establish performance expectations, provide coaching and guidance, and conduct performance evaluations for departmental staff.
• Identify training needs and support professional development of membership staff.
• Oversee and perform complex analysis of membership and enrollment applications, including determinations related to degree of Indian blood, lineage, and eligibility.
• Conduct and review advanced genealogical research involving the GTB Base Roll, Durant Roll, Durant field notes, and other historical records.
• Ensure accurate preparation and maintenance of family trees, enrollment documentation, and official membership files.
• Review and approve final determinations and documentation prior to submission for Tribal Council action.
• Prepare, review, and present accurate Tribal Council resolutions related to enrollment, disenrollment, amendments, and membership actions.
• Provide expert information, reports, and briefings to Tribal Council, executive leadership, and legal counsel regarding membership matters.
• Coordinate enrollment procedures with the Bureau of Indian Affairs and ensure compliance with BIA enrollment standards and reporting requirements.
• Develop, review, and update Membership Department policies, procedures, and operational guidelines to ensure consistency and compliance.
• Prepare and implement short‑ and long‑term departmental plans, including one‑ and five‑year strategic objectives.
• Recommend program improvements, policy changes, or procedural updates based on effectiveness, workload trends, and community needs.
• Establish departmental service standards, fees, operational hours, and internal controls within authorized limits.
• Ensure strict confidentiality and security of all membership records, research materials, and case files.
• Establish and maintain internal controls and safeguards to protect sensitive information from unauthorized access, fraud, or misuse.
• Address errors, discrepancies, or irregularities identified during research or processing and implement corrective actions as needed.
• Serve as the primary point of contact for membership‑related inquiries from Tribal departments, external agencies, and Tribal citizens.
• Coordinate with elections staff, social services, and other Tribal programs requiring membership verification or support.
• Assist with Tribal elections when required, including travel and on‑site support within the six‑county service area.
• Maintain detailed contact records and respond professionally to inquiries, appeals, and high‑stress situations involving membership matters.
• Oversee departmental budgeting, resource allocation, and fiscal monitoring.
• Review and approve purchase requisitions, check requests, and operational expenditures as authorized.
• Monitor workload, performance metrics, service quality, and cost effectiveness, and recommend adjustments as needed.
• Perform other related duties as assigned.

• Advanced knowledge of Tribal membership law, enrollment processes, and genealogical research techniques.
• Strong leadership and supervisory skills with the ability to guide staff in complex and sensitive…