Supervisor - Product Support

Position: Supervisor - Product Support I
Description

Position at Mac Allister Machinery

Objective

This position will direct and supervise the on-highway truck shop and/or field functions of the relative location. This includes but not limited to, coordinating and managing workflow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.
Responsibilities

Primary Responsibilities:

• Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions

• Ensure the shop produces high quality, efficient repairs and customer service
• Manage and analyze all shop service operations such as profitability, pricing, work-quality, efficiency, and shop expenses
• Supervise, coach, train, discipline, and lead the shop's staff
• Investigate and follow up on service related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed

• Monitor and comply with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the shop and/or relative location
• Ensures all facilities and equipment are is in excellent, safe operating condition

• Maintain daily correspondence with staff from all departments within the Company, Customers, Suppliers, and Caterpillar

Occasional/

Other Responsibilities:

• Assist in the trouble shooting and repair of equipment as needed, promoting and supporting the timely repair of equipment and the coaching of employees
• Recruit to fill any new or open positions for the shop
• Develop new opportunities for increased revenue and expanded customer base

Qualifications

Required:

• High School Diploma or GED
• Minimum of 3 years of experience with diesel technology
• Minimum of 2 years of experience in customer service or a related field

Preferred

• Associates or Bachelor's Degree Preferred in related technical field
• 5 years or more of experience with Caterpillar technology
• 3 years or more of experience in supervising staff in customer service field

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All Mac Allister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.