Service Center Lead; Inventory

About the role

The Service Center Lead oversees all aspects of operations within the Service Center, ensuring alignment with customer requirements and the full scope of projects. This includes management of activities at the Service Center, at customer sites, and at additional locations supporting the RDD team’s efforts. The Service Center Lead is accountable for independently managing inventory operations, supervising daily service center activity, and maintaining facility operations when leadership is not on‑site.

This role ensures accurate receiving, put away, picking, and shipping of equipment, maintains strict inventory integrity, and ensures compliance using HCAP’s inventory management system. Additionally, the Service Center Lead provides continuous feedback to leadership on process improvements, warehouse layout optimization, and operational enhancements to support customer‑focused excellence.

Saline, MI | Houston, TX | Memphis TN

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.

• Lead and manage all inventory control operations, ensuring accuracy across receiving, putaway, picking, and shipping of high‑value equipment and materials.
• Oversee and ensure seamless coordination of all service center functions to meet customer requirements and project scope.
• Independently determine and assign putaway locations in line with warehouse strategy and project‑specific needs.
• Maintain accurate, real‑time inventory tracking through HCAP’s system and full lifecycle traceability.
• Proactively resolve discrepancies or barriers impacting inventory integrity or service center operations.

• Supervise and guide a small team of staff, assigning daily tasks, ensuring process adherence, and mentoring for performance across service center operations.
• Provide hands‑on leadership by managing the facility daily, ensuring product quality, operational flow, and safety standards are upheld—even in the absence of on‑site leadership.
• Foster a culture of accountability, safety, and efficiency within the service center team.
• Act as the onsite lead at customer sites or other project locations as needed to maintain consistency and service quality.

• Serve as the primary onsite point of contact, maintaining smooth operations and addressing any escalations or issues in real‑time.
• Provide regular feedback to leadership on operational challenges, layout recommendations, and process improvement opportunities.
• Collaborate with cross‑functional teams to implement workflow enhancements, space utilization strategies, and customer‑focused process improvements.

• Oversee fulfillment of pick tickets using FIFO methodology, verifying accuracy and completeness of outbound shipments, including high‑value equipment.
• Ensure inventory and equipment are properly staged, labeled, and documented in accordance with quality and compliance standards.
• Coordinate with logistics and production teams to meet tight delivery schedules and customer deadlines.

• Maintain full audit trails within HCAP, ensuring all inventory movement—including high‑value equipment—is tracked and reported accurately.
• Generate and share reports on inventory levels, transactional history, service center performance, and project status updates.
• Support data‑driven decision‑making through reliable metrics and operational insights.
• Embrace and support Computacenter’s mission and core values.

• High school diploma or GED required. Associate degree or inventory control certifications preferred.
• Experience:
  
  2+ years in inventory control, or logistics operations.
• Proven experience in inventory control and service center leadership.
• Strong working knowledge of inventory systems, audit requirements, and service center optimization strategies.
• Legally eligible to work in the United States
• Proven experience in inventory control, warehouse leadership, and customer‑focused service center operations.
• Strong working knowledge of…