Manager, Content Producer

Manager, Content Developer Job Description

The Manager, Content Developer leads content development operations so teams deliver reliable, high-quality certification products on time and on budget. This role owns planning and execution across the content lifecycle—defining scope, building schedules and estimates, managing budgets and vendor spend, and proactively removing risks and cross-functional blockers—while ensuring validity, security, and compliance. Above all, the Manager is a champion for candidates and educators, ensuring our certifications provide clear, trusted proof of skills and support learning outcomes in classrooms and test centers.

The Manager of Content Development is responsible for building and fostering a team of writers, editors, technical reviewers, instructional designers, and localization specialists. Beyond people leadership, this role creates the operating system that helps the team run smoothly—establishing consistent workflows, quality bars, communication norms, and planning rhythms so work is predictable and scalable. The Content Development team is responsible for developing, testing, releasing, localizing, and maintaining certification and learning products that serve candidates, educators, and testing centers.

This leader directs multiple concurrent development activities and the implementation of company strategic initiatives related to certification products, including but not limited to: designing products, ensuring the content and measurement validity of products, and managing staff members supporting the development process. This role is accountable for strong project execution—creating clear scopes, building realistic level-of-effort estimates, aligning stakeholders on timelines and success criteria, tracking progress against plans, and proactively managing risks, dependencies, and change requests to protect delivery commitments and budgets.

Ideal candidates would reside in Utah.

• Leading and developing Content Development team members and building an effective team operating cadence
• Hiring, onboarding, and training team members on department standards, tools, and procedures
• Mentoring and coaching team members; setting clear expectations and success criteria; and overseeing work quality, productivity, and professional development
• Developing and maintaining processes and supporting documentation for product development, content operations, localization, intake/triage, estimation, and change control
• Undertaking periodic process reviews to improve efficiency, predictability, and quality (e.g., cycle time, rework rates, and release readiness)
• Planning and implementing maintenance of products, including roadmap planning, release notes readiness, and stakeholder communications
• Establishing and facilitating team operating cadences (e.g., weekly content syncs, backlog grooming, cross-functional issue triage) to align priorities, manage work-in-progress, remove blockers, and elevate risks early
• Engaging, onboarding, and overseeing the work of SMEs, content vendors, and other contractors
• Recruit, engage, and onboard contractors and SMEs (including external pipelines), communicating engagement terms, security requirements, and expected timelines
• Manage contractor/SME deliverables to defined scope and acceptance criteria; provide feedback; and ensure quality, timeliness, and exam-security adherence
• Setting and reinforcing meeting/workshop participation norms and exam security expectations for SMEs and contractors (e.g., confidentiality, approved file-sharing channels)
• Lead vendor management, including statements of work, budget tracking, invoicing coordination, and performance/quality reviews
• Partnering with senior management to plan and deliver content products (scope, estimates, budgets, and schedules)
• Working with senior management to plan the annual budget, including assumptions, staffing/vendor mix, and prioritization tradeoffs
• Working with Finance and Program Management to maintain a list of core content products, define lifecycle/maintenance needs, and plan replacement strategies
• Working with technology groups and the Project Management Office to develop…