Assistant Hospital Manager

Job Description

At Roscommon Veterinary Clinic in beautiful Roscommon, Michigan, you will immediately feel the difference quality and community trust make. We are proud to be an AAHA Accredited facility, reflecting our dedication to the highest standards of veterinary care. This commitment is recognized by our clients, evidenced by our excellent 4.6-star Google rating. We are seeking a compassionate veterinary professional who is ready to dedicate themselves to small animal medicine and join a clinic where you can do your best work every day.

When you join Roscommon Veterinary Clinic, you become part of a supportive network focused on helping every teammate succeed. We recognize that your career development is crucial. This means providing clear paths for professional growth, including robust educational programs designed to help you achieve goals like becoming a credentialed technician or moving into a leadership role. You will find that our organizational culture fosters collaborative medicine, ensuring that you always have the resources and mentorship you need to elevate your career.

As an AAHA Accredited clinic focusing exclusively on small animal care, we are committed to providing exceptional diagnostics and therapeutic options. Our medicine is enhanced by being connected to a specialized network, granting you access to internal specialty consultations whenever challenging cases arise. This structure ensures that your patients receive comprehensive care without delay and allows you, the practitioner, to continuously expand your clinical capabilities and master complex medical procedures.

Settled in the heart of Northern Michigan, Roscommon offers an ideal blend of close-knit community life and exceptional outdoor recreation. If you appreciate nature, fresh air, and a relaxed pace of life, this location is perfect for you. Roscommon is known for its proximity to stunning lakes and forests, providing endless opportunities for fishing, hiking, and winter sports, ensuring that you can easily achieve a fulfilling work-life balance outside the clinic walls.

Reporting to the Hospital Manager, you will serve as a key leader in our fast-paced, multi-doctor veterinary hospital. As the Assistant Hospital Manager, you will partner with the Hospital Manager to drive operational efficiency and team development. You will assist with essential HR functions—including hiring, training, and performance management—while ensuring compliance with policies that support a safe and efficient hospital environment.

In this role, you act as a visible leader, balancing administrative tasks with client relations and team support.

• Team Leadership: You will partner with the Hospital Manager to address staffing needs, including hiring, training, reviewing, and coaching staff. You will serve as a visible leader and point of support for technicians, CSRs, and support staff.
• Operational Flow: You will monitor daily schedules, appointment flow, and staffing coverage to ensure the hospital runs smoothly and efficiently.
• Conflict Resolution: You will proactively address and work to resolve employee conflict and behavioral issues, fostering a positive team environment.
• Financial Management: You will manage the financial needs of the hospital by maintaining accurate balances through the collection of client transactions, strict cash/credit handling procedures, and managing opening/closing protocols.
• Client
  
  Experience:
  
  You will maintain a positive attitude in all interactions, proactively demonstrating empathy towards clients and treating pets with compassion and respect.
• Systems & Records: You will utilize hospital computer systems to document medical records accurately and communicate effectively with clients and teammates.

• 1–3 years of leadership or supervisory experience is required (veterinary or healthcare experience is preferred).
• Excellent communication and conflict management skills.
• Ability to multitask and thrive in a fast-paced environment.
• Experience leading a diverse workforce and establishing a positive team culture.
• Flexibilit…