Supervisory Clerk ; OCFO - Treasury Division Promotional

OFFICE OF CHIEF FINANCIAL OFFICER - TREASURY DIVISION Supervisory Clerk I Be a Part of the City You Love!

The Office of the Chief Financial Officer - Treasury division is accepting applications for a Supervisory Clerk I position.

The incumbent of this position serves as a Supervisory Clerk I in the Office of the Chief Financial Officer (OCFO) for the City of Detroit. The Supervisory Clerk I is responsible for leading and supervising clerical paraprofessionals and may be assigned to work within the OCFO’s Office of the Treasury or the Office of Departmental Financial Services. The Supervisory Clerk I has primary responsibility for planning, implementing, supervising, and overseeing all clerical-related activities for assigned teams and projects.

The incumbent is also responsible for ensuring the effective implementation and use of the appropriate ERP Cloud modules that support and impact the operations under their supervision.

• Implements the ERP Cloud applications that impact supervised operations including other technology applications that are introduced over time
• Supervises all office and support duties performed by subordinate clerical staff
• Monitor call center operations to ensure service level goals, productivity standards, and customer satisfaction objectives are achieved.
• Conduct call monitoring, quality assurance reviews, and performance evaluations to assess employee performance and identify training needs.
• Directs subordinates to read source documents and enter relevant data into specific data fields
• Oversees staff in the operation of office machines and software
• Advises clerical employees on the proper use of telephone use and communication
• Supervises the proper maintenance, organization, and updating of documents and relevant data;
  Instills organizational practices such as storing and retrieving materials in alphabetical, numerical, or chronological order
• Oversees maintenance and updating of filing, inventory, mailing, and database systems by subordinates
• Supervises clerical processes that ensure proper compilation, sorting, accuracy, and verification of data
• Monitors employee communication with customers, employees, and other individuals involving answering questions, explaining information, and addressing complaints
• Ensures proper handling of incoming and outgoing mail and other correspondence
• Supervises employee work streams to confirm order forms are correctly matched with invoices and are properly recorded
• Directs various data-verification procedures that detect and minimize errors
• Oversees basic accounting functions utilized by subordinates including debiting and crediting accounts in specialized accounting and financial software programs
• Checks reports and crucial documents for correct entry, accuracy, and completeness
• Reviews and summarizes statistical, financial, accounting, or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses;
  Presents findings to managers and Executive team
• Ensures proper coding of documents to adhere to City procedures
• Investigates major discrepancies in records or reports;
  Uses expert experience and knowledge to identify problems and remedy solutions
• Supervises reports prepared by subordinates that relate to expenses, invoices, receipts, statements, and related information
• Ensures proper handling and processing of cash, checks, and vouchers by staff
• Oversees clerical operations to ensure compliance with Federal, State, and City policies, procedures, and regulations
• Supervises payroll time, payroll data, with holdings, benefits, and other employee related data
• Performs special projects and other duties as assigned

• Supervises subordinate staff of paraprofessionals who perform general office or support duties including bookkeeping, voucher audit, payroll, and timekeeping.
• Plans work to be accomplished by subordinates including the implementation of the ERP Cloud modules and technology applications that impact the work supervised.
• Ensures compliance with all of the implementation guidelines required for successful implementation and use of new technologies.
• Identifies operational issues associated with ERP Cloud and new technology applications and brings these to the attention of higher-level personnel for resolution.
• Sets priorities and prepares schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of employees.
• Evaluates performance of subordinates including conducting periodic reviews of performance including a six month and annual review.
• Gives advice, counsels, or instructions to individual employees on both work and administrative matters.
• Interviews candidates for positions in their unit.
• Makes recommendations for appointment, promotion, or reassignment involving such…