Manager - Microsoft Licensing

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Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

The Manager - Microsoft Licensing is responsible for leading a team of Microsoft licensing professionals dedicated to delivering exceptional customer experiences, driving licensing subject matter expertise, and supporting the retention and growth of Microsoft customer relationships. This leader serves as a strategic advisor, enabling their team to engage customers in a consultative manner that maximizes the value of Microsoft investments, simplifies licensing complexity, and strengthens long‑term customer loyalty.

The ideal candidate is a people‑focused leader with strong Microsoft licensing knowledge, a passion for customer success, and the ability to develop high‑performing teams that consistently deliver strategic guidance, operational excellence, and measurable business outcomes for both customers and the organization.

• Lead, coach, and develop a team of Microsoft licensing professionals focused on customer retention, licensing expertise, and account management excellence.

• Build a high‑performance, customer‑centric culture that emphasizes consultative engagement, proactive support, and measurable customer outcomes.

• Drive customer retention strategies by ensuring customers realize ongoing value from their Microsoft investments and contractual relationships.

• Ensure the team delivers trusted advisor‑level guidance across Microsoft licensing programs, cloud subscriptions, contract structures, and lifecycle management.

• Partner with sales, customer success, solution specialists, and Microsoft stakeholders to develop account strategies that strengthen customer relationships and improve retention.

• Establish performance metrics and accountability measures focused on customer satisfaction, retention, renewal attainment, and operational excellence.

• Collaborate with leadership to identify customer trends, market opportunities, and process improvements that enhance the organization’s Microsoft practice.

• Support strategic business initiatives focused on increasing customer loyalty, improving contract retention rates, and expanding long‑term customer value.

• Adaptability:
  Can lead others through change, help teams adapt to new directions, and create a culture open to change.

• Analytical Thinking:
  Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.

• Business Acumen:
  Can develop and execute business plans to drive growth and profitability.

• Change Management:
  Can manage major changes in organizational processes or policies, can facilitate change management processes among others, can mentor others in effective change management, and can adapt change management style based on the situation and the organization’s needs.

• Collaboration:
  
  Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

• Communication:
  Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Conflict Resolution:
  Can resolve complex conflicts and negotiate win‑win outcomes.

• Decision‑Making:
  Can facilitate group decision‑making processes, build consensus, and commit to a course of action even in the face of uncertainty.

• Relationship Building:
  Can take ownership of complex team initiatives, collaborate with…