Program Manager - Utility

Position Objective

This position will provide on-site technical support to field and shop operations as they pertain to planning, mobilizing, and executing power rent solutions in utility applications. They will assist utility sales with answers to application and technical questions as utility projects are developed. Incumbent will act as the project manager, coordinating customer requests, vendor scheduling, and technician availability.

• Plans, manages, and coordinates all aspects of complex utility solutions within the Power Rent business.
• Manages and monitors the project’s time schedule to guarantee delivery and startup on schedule.
• Acts as the site supervisor and primary interface with the utility site leader (customer) and/or other partners engaged in deploying utility support.
• Answers most technical and application questions regarding Caterpillar power systems and related products for consulting engineers, electrical contractors, salesmen, and the service department.
• Assists service staff and technicians with troubleshooting and resolution of product issues.
• Prepares job safety plans and verifies adherence to all safety protocols.
• Performs customer service duties to establish positive, cooperative working relationships with service technicians, customers, and internal staff.
• Ensures safe working conditions and cares for the safety of all parties involved in the projects.
• Manages product improvements as they become available.
• Elevates high‑priority issues and customers to the Manager of Technical Services and Caterpillar Service Representatives.
• Acts as the project coordinator for all load‑in and load‑out operations.
• Conducts “Pre‑Flight” walkthroughs.
• Assists the management team with utility equipment purchases and lifespan determination; is an expert in utility equipment and operations.
• Builds and plans training for utility technicians, providing training from basic information to mastery level.
• Performs related duties as required.

• Acts as a major contributor to the department’s financial goals, sharing responsibility for all results such as profitability, expense management, customer satisfaction, rework, quality, turnover, and employee satisfaction.
• Participates in meetings, seminars, and training sessions to obtain information on new products to better provide technical assistance.

• Bachelor’s degree in a related technical field (EE) or equivalent years of related experience.
• 5+ years of work-related experience in a technical role requiring deep expertise in system‑level design, deployment, operation, and maintenance of generators, switch gear, synchronization controls, and other grid support or micro‑grid systems.
• 1–3 years of management or leadership experience.
• 1–3 years of client management and/or vendor relationship management experience.
• Working knowledge of NFPA 70E and related standards for working on or around energized and high‑voltage electrical systems.
• Ability to take ownership of processes and equipment through excellent knowledge of the product and the market.
• Ability to work with minimal direction utilizing strong problem‑solving skills and project management skills.
• Ability to adapt to changing environments and industry needs while upholding professionalism with both internal and external customers.
• Ability to be certified as a Power Analyst with excellent repair judgment and an excellent knowledge of grid‑tie technology and systems.

• 5 or more years of management or leadership experience.
• 5 or more years of client management and/or vendor relationship management experience.
• PMP Certification.
• OSHA 10 or 30‑HR.
• Minimum 5 years of electric utility project management or leadership experience.

• Excellent customer service skills with a solid understanding of price, quality, and turnaround; practicing and maintaining mutual expectations with customers on all three.
• Strong leadership skills, including creative thinking, decision making, goal setting, and delivering results on projects and assignments.
• Strong multitasking abilities, detail‑oriented and…