Senior Customer Service Leader - Hybrid KPI & Escalations
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-07-13
Listing for:
Perrigo Company plc
Full Time
position Listed on 2026-07-13
Job specializations:
-
Management
Client Relationship Manager -
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Perrigo Direct in Allegan, MI is seeking a Sr Supervisor Customer Service to lead a high-performing team in a hybrid role (3 days on-site, 2 days remote). You will drive end-to-end service operations, coach staff, manage escalations, and align with Sales, Distribution, Supply Chain and eCommerce to meet customer needs.
Qualifications include a bachelor's degree (preferred), 3–5 years supervisory experience, strong leadership, and deep knowledge of customer service procedures.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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