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Senior Frontline Support Engineering Leader
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-07-15
Listing for:
Hispanic Alliance for Career Enhancement
Full Time
position Listed on 2026-07-15
Job specializations:
-
Management
Operations Management, Program / Project Manager
Job Description & How to Apply Below
CVS Health is seeking a Sr. Manager, Frontline Support Engineering to lead a high‑performing L1 support organization within the CVS Digital team. You will scale operations, manage 24/7 coverage where applicable, and drive incident response and continuous service improvement.
The role emphasizes cross‑functional collaboration with Product, Engineering, and Operations, plus data‑driven decision making to improve KPIs, CSAT, and time to resolution.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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