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Patient Success Leader: Retention & Experience
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-08-04
Listing for:
Great Expressions Dental Centers
Full Time
position Listed on 2026-08-04
Job specializations:
-
Management
Change Management
Job Description & How to Apply Below
Great Expressions Dental Centers seeks a Patient Success Senior Manager to drive patient retention, satisfaction, and lifetime value across the enterprise. You will bridge clinical, operations, training, and marketing teams to design SOPs, KPIs, and scalable processes that enhance the patient journey.
You will lead initiatives, analyze data, and report outcomes while guiding a team of outbound agents to improve recall, engagement, and service quality across practices.
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