Director - Consumer Bank Change Adoption Lead

General information

# 22922

Remote? No

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

This director will drive stronger change management across Consumer Bank by improving how changes are communicated, sequenced, deployed, adopted, and sustained. They will embed practical change management disciplines into delivery and operating model work, while helping leaders and teams understand what is changing, why it matters, how it impacts them, and how they are expected to work differently.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

• Embed the Product Operating Model into Delivery
• Support the implementation of the Product Operating Model in translating defined roles, standards, and practices into day-to-day team execution
• Ensure alignment between Product, Technology, PMO, and Operations
• Integrate new ways of working into value stream and initiative execution

• Build a Repeatable Change Management Discipline
• Establish lightweight standards, tools, and routines for change impact assessment, stakeholder mapping, readiness planning, communications, adoption support, and post-launch reinforcement
• Help initiative teams identify what will be different for impacted associates, customers, processes, systems, controls, and ways of working and create clear, plain-language narratives to explain the change to the impacted audience and other stakeholders
• Define the minimum change management expectations for major Consumer Bank initiatives, scaled appropriately based on size, risk, and audience impact
• Reinforce a consistent approach to change without creating unnecessary process burden or slowing delivery

• Integrate Adoption into Execution
• Embed change management practices into delivery processes
• Partner on capacity management and prioritization
• Optimize change sequencing and saturation

• Manage Change Sequencing, Capacity & Saturation
• Maintain visibility into major Consumer Bank changes across operating model, strategic initiatives, process, and organizational change initiatives
• Assess timing, audience overlap, dependency risk, and cumulative impact to reduce change fatigue and avoid poorly sequenced deployments
• Partner with leaders to prioritize, phase, or adjust change activity when teams are facing too much change at once

• Establish Feedback Loops & Continuous Improvement
• Capture insights from teams and gaps in roles, capabilities, or processes
• Partner with Product CoP and leadership to continuously improve change management discipline and practices in Consumer Bank

• Measure Adoption, Sentiment & Effectiveness
• Define adoption, readiness, and effectiveness indicators for major changes
• Monitor whether teams understand the change, feel prepared for it, and are using new processes, tools, or ways of working as intended
• Use feedback, survey themes, pulse checks, delivery outcomes, and operational metrics to identify where change is not landing well
• Provide leadership reporting and insights that connect change management activity to adoption, employee experience, delivery effectiveness, and business outcomes

• Minimum Qualifications
• 7+ years of relevant experience or equivalent combination of education and experience
• High School Diploma or GED equivalent

• Preferred Qualifications
• Bachelor’s degree, preferably in Business, Organizational Development, Communications, Human Resources, Technology, Operations, or a related field
• 7+ years of professional experience in change management, transformation, product/delivery enablement, business operations,…