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Care Team Lead: Drive Service Excellence & Coaching
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-08-06
Listing for:
Sedgwick
Full Time
position Listed on 2026-08-06
Job specializations:
-
Management
Change Management
Job Description & How to Apply Below
Sedgwick is seeking a Care Team Lead to develop, implement, and maintain world-class service delivery across our client base. You will lead a Service Center team, align training, performance metrics, and workforce management to meet departmental objectives.
The role requires a Bachelor's degree and at least four years in call center or customer service, with supervisory experience. You will coach, resolve issues, and drive continuous improvement while collaborating with senior leadership and
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