Account Director; Public Relations

Position: Account Director (Public Relations)

Are you an account executive, account director, communications coordinator, or similar social impact, communications, marketing or public relations person who wants to shape attitudes, shift behavior and strengthen the systems people depend on?

Do you get energy from an agile, ever-changing environment, where curiosity, caring, courage and intention are valued?

Piper & Gold Public Relations is looking for an Account Director to join our team.

Piper & Gold Public Relations is a social impact communications agency made up of strategic thinkers, storytellers and connectors. We envision a more just and equitable world, where people have the access needed to thrive – without barriers, without shame and without having to earn it. We believe honest, strategic communication is how systems change and how communities are uplifted. That’s the work.

That’s why we’re here.

If that’s why you’re here too, we want to talk.

About the Job:
Account Director Focus:
Client Leadership + Account Direction | “I own the client relationship, create momentum and ensure we deliver exceptional value.” Salary:
The salary for the Account Director role begins at $55,000 and is commensurate with experience.

Experience:

Minimum three to five years relevant experience. This is an early career Account Director who will be learning alongside senior-level Account Directors. Agency experience preferred but not required. Experience in education, public health, government, association, economic and community development, social justice and equity work is valuable based on our clients. Role Summary

The Account Director is responsible for owning and leading the overall client relationship, ensuring Piper & Gold understands what matters most to the client and consistently delivers work that advances their goals.

The Account Director serves as the primary client contact and leads the overall direction of the account. They identify client needs and opportunities, establish priorities, determine scopes of work, integrate recommendations from subject matter experts, direct the client team, and ensure work is delivered on time, on budget and according to quality standards.

They are responsible not only for delivering the work clients have engaged Piper & Gold to perform, but for continually identifying what the client may need next. Account Directors create momentum, challenge stale approaches, introduce new ideas and ensure clients experience Piper & Gold as an invaluable strategic partner rather than a transactional service provider.

Key Responsibilities

• Own and lead the client relationship, serving as the primary point of contact and maintaining a deep understanding of the client's goals, priorities, challenges, stakeholders and evolving needs.
• Establish overall account priorities and ensure the work of the client team remains aligned with the client's desired outcomes.
• Listen and diagnose beyond stated requests to identify underlying problems, emerging needs, risks and opportunities where Piper & Gold can create meaningful value.
• Anticipate what clients will need next and proactively bring recommendations rather than waiting for clients to request services.
• Develop and manage monthly scopes of work that clearly define desired outcomes, deliverables, responsibilities, timelines, hours and budgets.
• Integrate recommendations from the client team and other subject matter experts into a cohesive approach that best serves the client's overall goals.
• Direct and delegate work across the client team, matching assignments to the appropriate level of expertise and ensuring team members understand expectations, priorities and desired outcomes.
• Monitor hours, budgets, timelines and team capacity to ensure work is delivered efficiently and profitably without unnecessary over-servicing.
• Evaluate whether existing work continues to create sufficient value and challenge repetitive, stale or low-impact approaches.
• Generate and champion new ideas that increase impact, including both proven approaches and thoughtful, higher-upside opportunities that allow clients to take strategic risks.
• Expand thinking beyond traditional public relations by identifying digital, paid,…