General Manager

Summary

The General Manager provides leadership and direction to the theater operations to ensure that all team members are guest-focused, team-focused, and contributing to enhancing the overall Emagine guest experience.

• Manage and oversee employees in crew operations ensuring that they are providing outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
• Manage and oversee day to day operations of the theater to ensure efficiency and profitability standards are being maintained.
• Respond to guest comments while educating and empowering other employees to act in similar capacity to maintain a high level of guest satisfaction and quality.
• Work closely with Marketing and Finance on production related content and sales strategies to increase revenue and meet theater stated operating objectives.
• Manage the human resource function ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed the company established criteria.
• Monitor and report out profit and loss findings for the theater operations to identify coaching opportunities and ensure operational objectives are being met.
• Enforce safety, sanitary practices and maintenance to ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards.
• Other duties may be assigned.

The General Manager provides leadership and direction to the theater operations to ensure that all team members are guest-focused, team-focused, and contributing to enhancing the overall Emagine guest experience.

• Manage and oversee employees in crew operations ensuring that they are providing outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
• Manage and oversee day to day operations of the theater to ensure efficiency and profitability standards are being maintained.
• Respond to guest comments while educating and empowering other employees to act in similar capacity to maintain a high level of guest satisfaction and quality.
• Work closely with Marketing and Finance on production related content and sales strategies to increase revenue and meet theater stated operating objectives.
• Manage the human resource function ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed the company established criteria.
• Monitor and report out profit and loss findings for the theater operations to identify coaching opportunities and ensure operational objectives are being met.
• Enforce safety, sanitary practices and maintenance to ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards.
• Other duties may be assigned.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree from four-year College or university, preferably a degree in…