Shelter Supervisor- 2nd Shift

The main mission of the City Rescue Mission of Lansing, since its founding, has remained to teach the Word of God as found in the Christian Bible (Romans 10:13-15), edify and equip the saints to be committed followers of Jesus Christ and His teachings (Ephesians 4:11-13), and present an authentic representation of traditional, Biblical Christianity (Philippians 1:9-11). For this reason, employees will be guided by the Doctrinal Statement established by the Board of Directors.

Reports To:

Shelter Manager

Mission Statement:
To meet physical needs for Food and Shelter to bring those with spiritual needs the Hope that is found in Jesus Christ.

Vision Statement:
To bring the lost to the Lord Jesus Christ and to establish believers in the Christian Faith.

This role is vital in the running of the Shelters of the City Rescue Mission. The Supervisor oversees shelter staff for the duration of the shift, handling both staff and guest concerns and questions as they arise. The Supervisor must be a multi-tasker who is detail oriented with strong administrative and organizational skills. The Supervisor must also be able to complete tasks independently and accurately while staying calm under pressure.

- 2nd Shift
- Full Time- 3pm-11pm Weekends and Holidays as scheduled (Rotation). 8-hour shifts.

• Conduct and oversee shelter processes, data entry, paperwork, and any discipline issues that arise on the shift.
• Oversee and ensure the shift runs according to the planned schedule and procedures.
• Be available for other staff members who may need assistance or direction over the course of their shift.
• Maintain familiarity and oversight of the day-to-day issues concerning the shelter.
• Field phone calls and handle all communication with outside resources for the shift.
• Ensure proper and complete data entry in all guest tracking software and systems.
• Have a good understanding of shelter policies and procedures and execute them properly.
• Maintain good communication with the department, utilizing all available tools.
• Maintain a clean and orderly workspace.
• Attend all meetings and training sessions as scheduled.
• Show the love of Christ, be ready to share the gospel, and pray with guests regularly.

• High School Diploma
  - Required
• Proficient use of the Microsoft Suite
  - Required
• 2+ Years Supervisory Experience
  - Preferred

• Ability to learn a new computer program within 30 days of introduction.
• Ability to proficiently use a phone system that spans multiple facilities—including answering, transferring, putting calls on hold, etc.—within 15 days of introduction.
• Ability to navigate, understand, and complete data entry in excel spreadsheets.
• Ability to respectfully interact with guests and volunteers no matter their background, temperament, preferences, or life choices.
• Detail oriented, organized, thorough, and possessing the ability to multitask well.
• Ability to constantly assess the accuracy, neatness, and thoroughness of all work assignments.
• Ability to de-escalate situations while staying calm under pressure.

• Be ready at all times to give an answer of the Hope that lies within the committed follower of Christ, as outlined in the Christian Bible, with gentleness and respect (1 Peter 3:15).
• Live everyday life in submission to the authority of the Christian Bible (2 Timothy 3:15-17).
• Commit to continual training under those called to teach the doctrines of the faith and the Word of God, as well as to seek out fellowship with other believers (Hebrews 10:24-25), as evidenced by being a member in good standing in a local evangelical church.

The Shelter Supervisor will need to be able to work in a noisy and distraction‑filled environment as needed. The Supervisor’s task will occasionally require them to work in low temperatures, high temperatures, outdoor elements (e.g. rain, wind, snow), and small/enclosed spaces.

The Shelter Supervisor will need to be able to constantly navigate stairs—quickly and proficiently navigating up to 3 flights of stairs whenever needed. They will constantly need to be able to lift 10 lbs in all directions and…