Territory Manager - Landscaping, Lot Sweeping and Irrigation Pro

At Ferrandino & Son, Inc., we know there is nothing routine about Exterior Maintenance (Landscaping, Lot Sweeping, and Snow Removal). Our Territory Managers are a key piece of our client and location-specific approach to Exterior Maintenance. Territory Managers are the day-to-day face of Ferrandino & Son for many of our clients. Ferrandino & Son, a national facility maintenance services company, is seeking a Territory Manager for Greater Detroit Michigan area.

As a Territory Manager, you will independently develop existing and new client relationships across assigned territories. You will perform quality control assessments of client properties during which you will assess aesthetic appeal; the conformity of the exterior maintenance service partner’s work to contractual requirements, and you will assess safety and environmental issues to ensure quality and identify areas for improvement across client sites.

Preference is given toward those with prior landscaping, snow removal and/or lot sweeping experience. Educational background and/or training in the areas of botany, horticulture, arboriculture and/or irrigation are strongly preferred. You will be responsible for managing and growing Ferrandino & Son’s client and service partner relationships in your assigned territory.

Develop and/or hone your understanding of plants, grasses, and trees that thrive in various environments, and ways to issue-spot and problem-solve for various environmental factors that can affect exterior maintenance such as landscaping, snow removal, lot sweeping and more.

Adapt communication styles to adhere to a diverse array of clients, service partners, and people, to drive business opportunities.

Develop client-specific approaches blending service partner abilities with client requirements and ensure quality across all contractual agreements.

• Conduct ongoing relationship-building and coaching regarding existing vendor partners and new vendor partners, so they understand expectations of service
• Identify and qualify potential new vendor partners for vetting process
• Be available to meet with vendor partners upon request
• Assess properties within assigned territory for quality control, ensuring that exterior maintenance performed by third-parties meet client standards and contractual requirements
• Provide consistent communication with clients about needs and goals, to build relationships and ensure service-expectations are met and contractual obligations are fulfilled
• Independently spot issues and resolve problems
• Review and understand contracts to understand scope of work and opportunities to develop business
• Identify and propose site enhancements to clients
• Develop and lead site enhancement projects with clients
• Promptly identify safety issues stemming from landscape and/or environmental factors on client-sites
• Develop proposals outlining scope of new projects and assigning accurate pricing for enhancement projects
• Ability to perform Request for Proposal (RFP) measurements, assessments and picture-taking
• Independently manage and perform field requests as disseminated by Regional Manager
• Onboarding assistance to new vendor partners with constant communication
• Working with vendor partners to execute enhancement projects according to contract
• Counseling vendor partners to suggest out of scope enhancements recognized during their regular service rotations
• Identify vendor partners who are not performing and initiate remedial efforts with vendor partners who are not performing
• Lead and participate in trainings focused on arboriculture, botany, horticulture, and other environmental factors

W…