Director, Quality Engineering

Rocket Loans is a fast-moving fintech built on the belief that personal lending should be simple, transparent, and fast. We're part of the Rocket Companies family — which means we have access to proven infrastructure and the culture of a smaller, focused organization. Our product, engineering, and design team is ~70 people strong, and we're building the infrastructure and experiences that define what modern consumer lending looks like.

Quality engineering as a practice here is in its early stages. We don't have a mature QA culture, a standardized tooling stack, or a defined testing philosophy. Leadership recognizes that and is committed to changing it. This role exists because we're ready to invest — and we need the right person to build it.

• This is a builder role. You'll be establishing the quality practice, the culture, and the standard at Rocket Loans — with leadership backing to make a real difference.
• We're looking for a Director of Quality Engineering to own quality across our entire software delivery lifecycle — from product conception through production, across origination, checkout, and servicing.
• This is a player‑coach role. You'll manage and grow a small team of quality engineers while staying technically hands‑on yourself. You'll earn authority by doing the work first — defining our QA philosophy, architecting our testing practice, and pushing us toward the frontier of what quality engineering can look like with modern AI and agentic tooling.
• You’ll partner closely with engineering, product, and data leaders to shift quality left — embedding it earlier in how we build, not bolting it on at the end.
• Rocket Loans has been building for a while. Now that we’ve proven ourselves, we’re investing in growing into a mature engineering org. The right person is excited about owning that journey — not just managing it.

• Build Rocket Loans' quality practice from the ground up — strategy, tooling, culture, and execution.
• Shift quality left — embed QA thinking earlier in the product lifecycle, not just at the gate.
• Be the voice of quality in cross‑functional planning, sprint reviews, and architectural decisions.
• Manage, mentor, and grow a team of QEs across all product pillars.

• Lead structured manual testing efforts for complex, high‑stakes flows (loan applications, decisioning, servicing).
• Build test plans, exploratory charters, and risk‑based testing frameworks that complement automation coverage requirements.

• Architect and maintain a scalable automation suite across UI, API, and integration layers.
• Own CI/CD quality gates — defining what must pass before code ships.
• Drive coverage metrics and reduce regression burden without sacrificing speed.

• Design evaluation frameworks for AI‑powered features and agentic workflows — including LLM output quality, tool‑use correctness, and multi‑step reasoning validation.
• Stay ahead of the curve on emerging QA tooling and bring relevant practices in‑house.
• Partner with engineering on prompt reliability, edge case coverage, and production monitoring for AI features.
• Champion autonomous test generation, intelligent regression analysis, and self‑healing test approaches.

• Collaborate with data engineering to establish quality standards for data pipelines, reporting accuracy, and audit readiness.
• Support integrity validation for client‑facing data flows (application inputs, credit decisioning outputs, loan servicing records).
• Drive confidence in our data as a foundation for product analytics and business reporting.

• 7+ years in quality engineering, with 3+ years in a leadership or staff‑level role managing.
• Proven ability to operate hands‑on: you’re comfortable writing test plans, reviewing automation code, and running exploratory tests yourself.
• Strong background in test automation with Jest, Playwright, and/or Cypress in a Type Script/NestJS environment; experience with NX monorepo tooling a plus.
• Familiarity with API and service‑level integration testing patterns (MSW, Supertest, NestJS Testing module).
• Experience testing…