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Bilingual Quality Assurance & Customer Experience Lead
Job in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-06-21
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-21
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist / Manager, Quality Control / Manager, Quality Technician/ Inspector, Data Analyst
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, seeks an experienced quality assurance professional in Lansing, Michigan. This role focuses on monitoring call quality, analyzing customer feedback, and training agents to enhance overall service quality. Candidates should have over 8 years of experience in a call center environment and possess strong analytical and problem-solving skills.
Responsibilities include implementing quality improvement initiatives and providing insights based on call observations. Join a collaborative team focused on achieving high-quality standards.
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