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Shift leader, Restaurant​/Food Service

Job in Lansing, Ingham County, Michigan, 48900, USA
Listing for: 31079 Jersey Mike's Lansing
Full Time position
Listed on 2026-02-19
Job specializations:
  • Restaurant/Food Service
    Server/Wait Staff, Catering
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Overview

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant New Jersey. The Jersey Mike's tradition is founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality.

Jersey Mike's is committed to providing customers with the most enjoyable and satisfying experience through our amazing subs and unparalleled customer service. We believe in building a winning team of fun, personable, diligent, positive, energetic, eager to learn team players who take pride in what they do and who they are, focused on executing great customer service with a Great Big Smile.

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location.

Responsibilities
  • Coaching the staff to deliver amazing customer service;
  • Producing high quality food;
  • Delivering the Jersey Mike’s experience;
  • Cash handling;
  • Following the Learning Management System Training Program;
  • Developing others for career growth;
  • Enforcing policies and procedures;
  • Participating in local and national marketing initiatives;
  • Building sales;
  • Maintaining the cleanliness and proper sanitation practices in the establishment;
  • Being certified in all four positions of the restaurant;
  • Effective communication;
  • Having a sense of urgency.
  • A Shift Leader expects to:
  • Move or transport up to 50 lbs without assistance unless a medical notation is provided (ADA applies or a temporary doctor's note with a time frame for the restriction).
  • Work 38-40 hours per week;
  • Have the ability to get to and from work;
  • Communicate with the GM/AGM/DM of any issues;
  • Lead by example in terms of quality of food, interaction and customer service, and maintaining a clean, fitted, and pressed uniform daily.
  • Additional Responsibilities
    • Create food consistent with Jersey Mike’s high quality standards;
    • Maintain restaurant that is noticeably cleaner than others;
    • Work in a fast-paced, team-driven atmosphere;
    • Ability to multitask and work with a sense of urgency;
    • Interface with customers and provide an exceptional experience;
    • Demonstrate accountability and integrity in all actions;
    • Key Holder;
    • Perform all tasks related to opening and closing of the store;
    • Know how to bake bread and perform all prep;
    • Manage and lead a crew of 2 to 5 people;
    • Proficient in slicing.
    Qualifications
    • Education:

      High school diploma or equivalent;
    • 1 Year QSR experience preferred;
    • Other:
      Must be 18 years or older to operate the slicer;
    • Serve Safe Certification - Food Handler;
    • Must have reliable transportation;

    We use eVerify to confirm U.S. Employment eligibility.

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