Shift Manager Lansing, MI

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

We are looking for Front of House and Kitchen Shift Managers to oversee operations and workers during scheduled shifts. Shift Manager responsibilities include managing cash, resolving conflicts, creating excellent food, and training the team. Ultimately, you will ensure all aspects of your shift run smoothly and effectively. If you’re a leader committed to quality service and have experience in our industry, we’d like to meet you.

• Provide direction and feedback to workers during shifts
• Schedule employee shifts and assign duties
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to management
• Check cash drawers and prepare bank deposits
• Ensure health and safety standards are followed
• Address customer and employee complaints
• Resolve conflicts between workers
• Foster and maintain a positive work environment
• Ensure excellent quality food is created

• Proven experience as a Shift Manager or relevant managerial role
• Knowledge of the industry and relevant health and safety regulations
• Commitment to excellent service
• Working well within a team
• Leadership skills and ability to make decisions fast
• Strong problem‑solving aptitude
• Ability to stand for long periods
• High school diploma is preferred

• Previous customer service experience preferred
• Previous leadership experience an asset
• Hard‑working
• Team‑oriented
• Friendly
• Honest
• Great customer skills

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays

• Leadership: 1 year (Preferred)

• Day Shift (Preferred)
• Night Shift (Preferred)

Location:

5617 West Saginaw Highway, Lansing, MI 48917

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 30 – 45 per week

Work Location:

In person