Shift Leader – Pizza Ops & Guest Experience

About Us:

About Us:

At Marco’s, quality isn’t negotiable. We make our dough fresh in-store every day, use our signature sauce, and top every pizza with a special three-cheese blend. Just as important, we live by people-first values. We believe in hospitality always, supporting our team members, and giving back to our communities.

Joining Marco’s means being part of a family that values quality, integrity, and community while creating memorable guest experiences every day. As we continue to grow, we are seeking a Shift Manager who shares our passion for quality and community to help shape the future of our brand.

We’re Looking For Someone Who:

• Is friendly and genuinely cares about the happiness of others
• Takes accountability for their actions and takes pride in their work
• Has a can-do attitude and asks “what else can I do?”
• Is a good teammate who provides—and values—honest feedback
• Has a passion for making great guest experiences

Sound like you? Check out the responsibilities and requirements below and then fill out an application!

Position Summary:

The Shift Manager will be responsible for overseeing daily store operations, supporting and guiding team members, and ensuring exceptional guest experience during assigned shifts. This role combines leadership, hands-on participation in food preparation and service, and accountability for food safety, cash handling, and workplace standards. The Shift Manager helps maintain a clean, organized, and efficient environment while coaching and developing team members to achieve operational excellence.

Essential Duties And Responsibilities:

• Supervise and support store crew across all workstations during shifts to Leads Crew Members and direct shift operations of the restaurant in the absence of the General Manager or Assistant manager including leading and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes.
• Perform all crew member tasks when needed, including makeline, cut table, oven monitoring, packaging, order accuracy, and guest service
• Maintain a clean, safe, and organized store environment
• Monitor product quality and take corrective action when needed
• Coordinate with Drivers and the Manager to ensure efficient and timely deliveries
• Manage cash handling procedures and balance registers accurately
• Ensure compliance with food safety, sanitation, and workplace safety standards
• Provide coaching, feedback, and guidance to team members to build skills and improve performance
• Assist with training new team members and setting clear expectations
• Handle shift-related issues with professionalism and strong problem-solving skills
• Communicate effectively with team members and guests to ensure smooth operations
• Multitask and adapt in a fast-paced environment while maintaining a focus on guest satisfaction to Multitask and adapt in a fast-paced environment while ensuring excellent Guest experience and accurate, quality products consistent with company standards.

The essential duties and responsibilities described above are not a comprehensive list. Additional tasks may be assigned to the employee from time to time; or the scope of the job may change as required by business demands.



Minimum Requirements :

Education and/or Work Experience Requirements:

• High School Diploma or equivalent
• Must be at least 18 years of age
• Valid driver’s license with a safe driving record
• Ability to obtain and maintain any required food handler certifications
• Strong communication, leadership, and interpersonal skills
• Basic math and computer skills for cash handling and reporting
• Ability to stand for extended periods (up to 10 hours per shift)
• Ability to lift and carry up to 50 lbs.

Preferred:

• Previous experience in food service or…