Parts Counter Person

At least two years of experience (preferred)

Starting pay is $17.00 per hour

Monday
- Friday 8:00 am - 5:00 pm with 10 scheduled Saturdays per year

(Other duties may be assigned)

Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner

Inform customers of companion part requirements and specials, ensuring exposure to the full product line

Answer phone calls, providing price quotes and other information

Provide a high level of service to internal and external customers

Pull and fill orders from stock

Notify the Parts Manager of out-of-stock parts or shop materials requiring immediate attention

Locate out-of-stock parts from outside sources and submit emergency orders when necessary

Notify the Service Advisor and customer when special-ordered parts are received

Replenish assigned inventory daily

Ensure all internal parts requests are billed on the service repair order

Ensure all charged sales are signed by the customer

Ensure all customers receive their copy of the invoice

Issue credit for returned parts, verifying original invoice or invoice number

Keep orderly records of all special-order parts

Set up orders for daily shipment, delivery, or pick-up

Keep front and rear counter areas clean and uncluttered

Clean computer terminals and printers daily

Participate in all available training programs

Stay current on new products and product updates

Participate with the Parts Manager in maintaining a lost sales tracking program

Maintain a professional appearance

Receive cores and warranty parts for credits and returns daily

Inspect shipments during loading and unloading for damage and quantity daily

Pull all warranty parts when paid and dispose of them properly weekly

Pull parts returns and complete appropriate paperwork for credits daily

Assist with physical inventory annually

Secure the building at close daily

Inspect warranty parts returned from technicians for correct quantities; sign and document parts on the repair order daily

Place all warranty parts in correct bin locations in the warranty room per company policy daily

When billing parts with a core charge:

Bill the part and credit the core upon return

Remove the part from the box and provide it to the technician

Label the core box with repair order number, date, technician initials, and “core”

Store the box in the parts department until the core is returned daily

Count all UPS/Fed Ex deliveries, verify counts, and sign for them daily

Bill out oil on repair orders when technicians provide repair order number and quantity daily

(Other duties may be assigned)

Follow up on back-ordered parts

Verify will-call and back-order files weekly, returning to vendors or stocking unclaimed items

Assist outside sales representatives with orders

Receive payment from retail customers or obtain credit authorization

Solicit assigned accounts by phone

This position has no supervisory responsibilities

Must be able to perform each essential duty satisfactorily

Requirements represent the necessary knowledge, skills, and abilities

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Two to four years of related experience and/or training

Or an equivalent combination of education and experience

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information one-on-one and within small groups to customers, clients, and other employees

Ability to add, subtract, multiply, and divide in all units of measure

Use of whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent

Ability to draw and interpret bar graphs

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Valid driver’s license

The physical demands described are…