E-COMMERCE​/CLERK

Overview

Join to apply for the e-COMMERCE/CLERK role at Kroger
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Job Description:

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities for this role include meeting/exceeding customer expectations for ease of shopping, variety, freshness, and cleanliness; adhering to laws and guidelines; managing orders from order selector; ensuring order accuracy and proper loading; processing POS transactions; handling substitutions when items are out of stock; ensuring bagging standards and communication with customers; maintaining organization of staging areas; reporting discrepancies and equipment issues; and assisting with training and process improvements.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers’ orders from Order Selector; store products in optimal temperature zones
• Initiate and complete selection process for on-line orders
• Read and follow directions in the note section
• Ensure quality and freshness of all items
• Communicate with customers via portable phone professionally and promptly
• Retrieve orders from staging locations and load into customers' cars
• Process orders through the POS system
• Follow substitutions policies for out-of-stock items
• Scan and bag orders while following bagging standards
• Communicate substitutions or exceptions at pick-up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item-location discrepancies to the e-Commerce supervisor
• Inspect equipment and notify management of repairs needed
• Perform opening and closing procedures
• Learn and adapt to new processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Work cooperatively in a high-paced and sometimes stressful environment
• Manage conflict in a professional manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance to resolve issues
• Provide support and assistance through interaction with minors, individuals with special needs, and/or older adults
• Ability to perform essential job functions with or without reasonable accommodation

MINIMUM

• Ability to work without supervision
• Ability to read shelf tags
• Excellent oral/written communication skills
• Basic math skills (counting, addition, subtraction)

DESIRED

• Any experience in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service
• Employee Assistance Program and financial coaching resources
• Associate discounts on purchases
• Tuition reimbursement through Continuing Education programs
• Growth opportunities through training programs and diverse career pathways