Retail Shortage Control - Part Time

Shortage Control Associate

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service.

As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for customers. By exhibiting command presence and knowledge of theft trends, you help mitigate theft and create a safe and enjoyable shopping environment.

You will engage with customers and associates consistently with our core values by providing a confident, friendly, and energetic greeting with eye contact and a smile at every interaction.

Your discipline, awareness of surroundings, and commitment to maintaining safety and security standards will be critical as you monitor the entrance for the entire shift, focusing on reducing opportunities for theft, shoplifting, and other dishonest activities.

You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and suspicious activity to the Manager on Duty.

• Maintain a professional appearance at all times, wearing the designated dress standards, radio, and earpiece.
• Stand positioned at the front of the store, remaining vigilant and aware.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
• Create a secure environment and reduce opportunities for theft.

• Possess mastery of top shortage areas and support programs aimed at theft reduction.
• Effectively communicate theft prevention information during store rallies, collaborating with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
• Understand the role you play in keeping the store and assets safe and secure.

• Provide support in training associates on shortage reduction programs and processes.
• Role‑model safety as a top priority and address unsafe practices promptly.

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods and to visually monitor the store environment.
• Ability to maintain confidentiality.
• Ability to review, analyze, and comprehend business trends.
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
• Ability to work in a fast‑paced, high‑pressure environment with detailed focus and disciplined decision making.
• Excellent communication with customers and co‑workers.
• Excellent leadership skills that support fostering productive business relationships.

Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.

• Are excited to deliver great value to customers every day.
• Take pride and ownership in helping drive positive results for a team.
• Are committed to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Want to participate in initiatives that positively impact the world around you.

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates may be eligible for Burlington's benefits package, including medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to four hours of paid time off annually after one year of service, up to eight paid holidays, and paid sick time in accordance with applicable law.

Training and development opportunities are available.

Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. We are an equal opportunity employer committed to workplace diversity.

Base Pay: $13.73 per hour.

Location: 00476 – Lansing.

Position Type: Regular Part‑Time.

Career Site Category: Store Associate.

Position Category: Retail Store.