Customer Service Representative S Martin Luther King

• Location 6099 S Martin Luther King Jr Blvd,Lansing, MI, 48911,United States
• Base Pay $13.75 / Hour
• Job Category 2nd/3rd Shift, MLK & Miller, Store
  17
• Employee Type Part Time

Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to improve sales, support all site operations to maximize profits, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1'manner.

Position Summary:

Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties.

Job Responsibilities:

Maximize Customer Satisfaction and Sales Improvement

• Suggest additional and promotional items, optimize time of self to ensure Customer Service Plus One
• Handle customer's questions, complaints, and returns quickly and appropriately or refer to Management
• Promote the use and benefits of the QDCard

Cash Handling/Reporting and Register Operations

• Ensure alcohol/tobacco/lottery and lotto sales are appropriately handled

Safety and Security

• Ensure internal and external store areas are kept free of safety hazards
• Correct and report any safety or security violations, concerns, etc.

Receiving, Stocking and Handling Products

• Facestock(frontlabelfacingout), bendingandstretchingasneededtoreachshelvesat ground level orhigher
• Ensure proper rotation ofproducts
• Remove out-dates, damaged, and spoiled products
• Receiveandcheck-in deliveries,liftingandorganizingcontainersweighingupto 50pounds
• Verify accuracy by comparing shipment to written order and report discrepancies in deliveries.
• Verify shelf tags (accurate,readable)
• Maintain storeroom and cooler stock neatly and orderly
• Liftandorganize casesofmilkandothercontainersweighingupto
  50poundsoneormore times a shift (in the cooler area, on the sales floor and outside)
• Serve and prepare ice cream cones/cups
• Prepare and package hot food for customers purchase if applicable
• Lift and count returnable bottles and cans, stack neatly in designated area
• Handle open products appropriately and according to health regulations

Cooperate with other stores and company personnel

• Demonstrate respect for employees and the company
• Report to work as scheduled and in appropriate company uniform

  Education/Experience

  • High School diploma or equivalent preferred
  • Retail Customer Service experience preferred

  Training

  Must complete the following within 60 days of hire

  • New Employee Orientation
  • New Employee Checklist
  • RTO (Ready Training on-line)
  • CSR Security
  • Must have passing scores (80%) on all written tests
  • Any additional training requested or required
  • Become cross trained in all attributes of the business
  Physical Demands
  • Willing to work flexible hours when needed
  • Ability to communicate effectively with customers and other employees
  • Ability to adapt to changing circumstances, personalities, locations, andhours
  • Requires standing for long periods of time, climbing, bending, stretching, moving heavy objects (up to 50 pounds), frequently moving light objects, using cash register
  • Bend and scoop hard ice cream from bulk containers
  • Exposure to temperature extremes
  Mental Demands and Responsibility
  • Enter sales correctly into the register and make correct change, if applicable
  • Read and follow policies and training information
  • Judgment and decision making to handle questions or problems relating to people, equipment, products,etc.
  • Ability to work with others
  • Aware of merchandising, safety/security and customer issues which need attention

  This job description in no way states or implies that these are the only duties to be performed by this employee. Incumbents will be required to follow any other instruction and to perform any other duty as requested by the supervisor.