Guitar Technician; Luthier Store

Why Guitar Center? Here’s just some of the rewards:

• Advanced benefit coverage, including Medical, Dental, and Vision plans
• 401(k) plan with company match
• Mental health support
• Paid sick, holiday, and vacation time
• Employee discount program
• Tuition reimbursement options
• Unique gig leave for musicians: time off to tour and return after performances

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non‑musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first while fulfilling our mission.

As our Repair Technician (Guitar), you will:

• Interact with customers, ensuring a positive customer experience
• Service customer‑owned instruments with a high level of craftsmanship
• Maintain store‑owned gear as requested
• Complete warranty repair work
• Perform additional duties as assigned

Special characteristics that make our Repair Technicians successful:

• Customer Focus
  :
  Understands customer service principles and provides an excellent customer experience. Able to connect with customers in a meaningful way, approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
• Initiative
  :
  Identifies opportunities and issues and follows through on work activities to capitalize or resolve them. Learns quickly and takes positive action without being requested. Develops knowledge and skills in product, store operations, sales, and leadership.
• Selling
  :
  Works through the GC certification program to gain a base understanding of products and sales techniques.
• Training
  :
  Effectively trains learners and communicates information and techniques so that they are retained.

Requirements:

• Skilled understanding of repairing guitars

Preferences:

• Foundational product knowledge of Guitar Center products

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.