Retail Manager
Listed on 2026-06-24
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Retail
Retail & Store Manager, Retail Associate/ Customer Service, Merchandising, Customer Service Rep
Description
Keweenaw Co-op is a community-owned grocery store in Hancock, Michigan located in the Upper Peninsula (UP). We are dedicated to making good food accessible while strengthening our local economy. We work with over 45 local producers and our shelves are stocked with items grown and crafted with care by our neighbors.
As a cooperative, we are owned and guided by our members, who share a commitment to community, sustainability, and health. We actively reinvest in our community through programs like Round-Up and Bring-a-Bag, partnerships with area nonprofits, and educational events that celebrate food, farming, and sustainability. By shopping at Keweenaw Co-op, customers directly support a resilient local food system while enjoying high-quality, thoughtfully sourced products.
Join our Team!
Nestled on the northern shore of Michigan’s Upper Peninsula, Hancock is a picturesque and vibrant community surrounded by stunning natural beauty. The area is known for its historic character, outdoor recreation, and strong sense of community. Residents enjoy access to Lake Superior, hiking and biking trails, winter sports, and a thriving arts and culture scene. The region is also home to Michigan Technological University, which contributes to the area’s energy, diversity, and innovation.
Status- Reports To:
General Manager - FLSA Status:
Exempt - Supervises:
Retail Departments:
Wellness, General Mercantile, Center Store, Refrigerated/Frozen, Beer/Wine, Bread, and Promotions Liaison - Benefits: medical/dental/vision insurance options, life insurance, short term disability insurance, 401k with company match, 20% store discount, paid and sick time off accrual, Employee Assistance Program (free anonymous counseling), two paid holidays
The Retail Manager leads the Retail departments including:
Grocery, Frozen, Dairy, Bulk, Spices, Coffee/Tea, Beer and Wine, Vitamins and Supplements, Health and Beauty Aids, and General Mercantile, and supports the Co-op's overall growth and development. Serves as a Manager On Duty for the store. Coordinates the efficient use of people and resources to best serve the customers, Supervises team to meet objectives for product selection, sales, margin, labor and customer service.
Coordinates an excellently merchandised, sensibly organized, and accurately priced retail department with a product mix that meets customers’ needs, meets purchasing guidelines, and contributes to the financial best interest of the Co-op. Works on systems and procedures for all retail operations. Works cooperatively with members of the public, vendors, and staff and strives to keep a positive, solution oriented work and shopping environment.
Responsibilities and Functions CUSTOMER SERVICE
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