Customer Service Representative Dunckel Rd

• Location 5010 Dunckel Rd,Lansing, MI, 48910,United States
• Base Pay $13.75 / Hour
• Job Category 2nd/3rd Shift, Jully & Dunckel, Store
  28
• Employee Type Part Time

Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to improve sales, support all site operations to maximize profits, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1'manner.

Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties.

Maximize Customer Satisfaction and Sales Improvement

• Suggest additional and promotional items, optimize time of self to ensure Customer Service Plus One
• Handle customer's questions, complaints, and returns quickly and appropriately or refer to Management
• Promote the use and benefits of the QDCard

• Ensure alcohol/tobacco/lottery and lotto sales are appropriatelyhandled

• Ensure internal and external store areas are kept free of safety hazards
• Correct and report any safety or security violations, concerns,etc.

• Facestock(frontlabelfacingout),bendingandstretchingasneededtoreachshelvesat ground level orhigher
• Ensure proper rotation of products
• Remove out-dates, damaged, and spoiledproducts
• Receiveandcheck-indeliveries,liftingandorganizingcontainersweighingupto 50pounds
• Verify accuracy by comparing shipment to written order and report discrepancies in deliveries.
• Verify shelf tags (accurate,readable)
• Maintain storeroom and cooler stock neatly and orderly
• Liftandorganize casesofmilkandothercontainersweighingupto
  50poundsoneormore times a shift (in the cooler area, on the sales floor and outside)
• Serve and prepare ice creamcones/cups
• Prepare and package hot food for customers purchase if applicable
• Lift and count returnable bottles and cans, stack neatly in designated area
• Handle open products appropriately and according to health regulations

• Demonstrate respect for employees and the company
• Report to work as scheduled and in appropriate companyuniform
• Follow through on assigned tasks, demonstrate urgency in getting things done
• Maintain confidentiality of store personnel and operations
• Sign in and out using time and attendancesystem
• Know and follow policies and procedures

• High School diploma or equivalent preferred
• Retail Customer Service experience preferred

Must complete the following within 60 days of hire

• New Employee Orientation
• New Employee Checklist
• RTO (Ready Training on-line)
• CSR Security
• Must have passing scores (80%) on all writtentests
• Any additional training requested or required
• Become cross trained in all attributes of the business

• Willing to work flexible hours when needed
• Ability to communicate effectively with customers and other employees
• Ability to adapt to changing circumstances, personalities, locations, andhours
• Requires standing for long periods of time, climbing, bending, stretching, moving heavy objects (up to 50 pounds), frequently moving light objects, using cash register
• Bend and scoop hard ice cream from bulkcontainers
• Exposure to temperatureextremes

• Enter sales correctly into the register and make correct change, if applicable
• Read and follow policies and traininginformation
• Judgment and decision making to handle questions or problems relating to people, equipment, products,etc.
• Ability to work with others
• Aware of merchandising, safety/security and customer issues which needattention

This job description in no way states or implies that these are the only duties to be performed by this employee. Incumbents will be required to follow any other instruction and to perform any other duty as requested by the supervisor.