Retail Operations Manager

Job Description

Job Title:

Retail Operations Manager

Department:
Social Enterprise

Job Classification:
Full Time, Exempt

Reports To:

Director of Fund Development and Marketing

Pay Range:

• Minimum: $48,000
• Midpoint: $62,500
• Maximum: $74,500

The Retail Operations Manager leads retail operations for MRC Industries' social enterprise retail locations, including Thrift Ability and the art Works retail gallery. This position is responsible for the overall leadership, operations, financial performance, and growth of MRC's retail enterprises. The Retail Operations Manager develops high-performing teams, establishes operational standards, drives revenue growth, and delivers exceptional customer experiences while advancing MRC's mission through sustainable social enterprise operations.

• Lead retail operations for MRC Industries' social enterprise retail locations, ensuring consistent operational standards, customer experience, and brand presentation across all locations.
• Direct the overall financial performance of retail operations by developing and implementing strategies that increase sales, donations, customer traffic, and long-term profitability.
• Lead, coach, develop, and evaluate retail staff while fostering a collaborative, mission-driven culture built on accountability, teamwork, and continuous improvement.
• Establish clear performance expectations and hold employees accountable for achieving operational and customer service standards.
• Oversee merchandising, pricing strategies, inventory management, and visual presentation to maximize product appeal and sales performance.
• Oversee retail operations for the art Works gallery, including artwork merchandising, inventory management, featured artist displays, pricing coordination, and customer engagement that supports artists with disabilities.
• Accountable for sales growth, inventory management, labor efficiency, customer satisfaction, and overall operational performance.
• Analyze business performance and recommend operational improvements that enhance efficiency, profitability, and customer experience.
• Collaborate with Marketing to develop promotions, campaigns, and community initiatives that strengthen customer engagement and support revenue growth.
• Partner with organizational leadership to establish budgets, annual goals, and long-range strategies that support the continued growth of MRC's social enterprise initiatives.
• Coordinate staffing, inventory, merchandising, and operational priorities across all retail locations to ensure consistency and operational excellence.
• Support the growth of MRC's social enterprise initiatives through innovative retail operations that generate revenue while advancing MRC's mission and employment opportunities.

• Leadership and employee development
• Retail operations management
• Financial and business acumen
• Merchandising and visual presentation
• Customer service excellence
• Communication and conflict resolution
• Organization and time management
• Data analysis and reporting
• POS and inventory management systems

• Ability to work a flexible schedule to support business needs, including nights and weekends as required.
• Valid Michigan driver's license, good driving record, and reliable, insured vehicle for use on the job.

• Collaborative leader who enjoys building teams, solving problems, developing people, and finding creative ways to grow retail revenue while supporting a mission-driven organization.
• Minimum of three years of progressive retail leadership experience required.
• Experience in leading teams, driving sales, and managing retail operations required.
• Multi-location retail management experience preferred.
• Experience in thrift, resale, nonprofit retail, specialty retail, boutique retail, consignment, or gallery retail preferred.
• Experience supervising employees and developing high-performing teams required.
• Experience working within a mission-driven organization or supporting individuals with disabilities is preferred.

• Frequent standing, walking, bending, lifting, and reaching required.
• Ability to regularly lift and move items weighing up to 35 pounds.

• Work is performed primarily indoors in a retail store environment.
• Occasional exposure to dust and allergens from handling donated items.
• May require occasional evening and weekend work.
• May be exposed to blood borne pathogens, infectious diseases, and parasites.

At MRC, we value diversity and are committed to fostering a workplace where all employees feel respected, supported, and empowered. Individuals are recruited, hired, and promoted based solely on relevant job-related criteria and without regard to age, color, race, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity or expression, pregnancy or related conditions, marital or familial status, disability, genetic information, veteran or military status, immigration or citizenship status…