Customer Service Representative #33, 8512 W. Saginaw

Customer Service Representative #33, 8512 W. Saginaw (Maintenance)

Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers,to improve sales, support all site operations to maximize profits, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.

Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties.

• Maximize Customer Satisfaction and Sales Improvement
  :
  Provide quick, friendly service
  
  Suggest additional and promotional items, optimize time of self to ensure Customer Service Plus One Handle customer's questions, complaints, and returns quickly and appropriately or refer to Management Promote the use and benefits of the QD Card
• Cash Handling/Reporting and Register Operations
  :
  Perform shift and daily opening/closing activities as instructed/use of checklist
  
  Perform duties and follow policy on cash handling/reporting
  
  Ensure sales are recorded and cash is secure and accounted for as per policy
  
  Ensure alcohol/tobacco/lottery and lotto sales are appropriately handled
• Safety and Security
  :
  Ensure internal and external store areas are kept free of safety hazards
  
  Correct and report any safety or security violations, concerns, etc.
• Receiving, Stocking and Handling Products
  :
  Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higher
  
  Ensure proper rotation of products
  
  Remove out-dates, damaged, and spoiled products
  
  Receive and check-in deliveries, lifting and organizing containers weighing up to 50 pounds
  
  Verify accuracy by comparing shipment to written order and report discrepancies in deliveries.
  
  Verify shelf tags (accurate, readable)
  Maintain storeroom and cooler stock neatly and orderly
  
  Lift and organize cases of milk and other containers weighing up to 50 pounds one or more times a shift (in the cooler area, on the sales floor and outside)
  Serve and prepare ice cream cones/cups Prepare and package hot food for customers purchase if applicable Lift and count returnable bottles and cans, stack neatly in designated area Handle open products appropriately and according to health regulations
• Cooperate with other stores and company personnel
  :
  Demonstrate respect for employees and the company
  
  Report to work as scheduled and in appropriate company uniform
  
  Follow through on assigned tasks, demonstrate urgency in getting things done Complete training assignments
  
  Maintain confidentiality of store personnel and operations
  
  Sign in and out using time and attendance system
  
  Know and follow policies and procedures

High School diploma or equivalent preferred

Retail Customer Service experience preferred

Must complete the following within 60 days of hire
New Employee Orientation New Employee ChecklistRTO (Ready Training on-line)
CSR Security Must have passing scores (80%) on all written tests

Any additional training requested or required

Become cross trained in all attributes of the business

Willing to work flexible hours when needed

Ability to communicate effectively with customers and other employees

Ability to adapt to changing circumstances, personalities, locations, and hours

Lifting/moving up to 25 pounds on a regular basis

Requires standing for long periods of time, climbing, bending, stretching, moving heavy objects (up to 50 pounds), frequently moving light objects, using cash register

Bend and scoop hard ice cream from bulk containers

Exposure to temperature extremes

Enter sales correctly into the register and make correct change, if applicable

Handle multiple priorities quickly

Read and follow policies and training information

Judgment and decision making to handle questions or problems relating to people, equipment, products, etc.

Ability to work with others

Aware of merchandising, safety/security and customer issues which need attention

This job description in no way states or implies that these are the only duties to be performed by this employee. Incumbents will be required to follow any other instruction and to perform any other duty as requested by the supervisor.