Customer-Centric Retail Associate Training Job Lansing area,Michigan USA,Retail

Benefits:

UPS Store 7885

World Class Customer Service provider

Job description

Mandatory

Hours:

Mon
- Fri 8:15AM to 1:45PM

Mon
- Fri 1:45PM to 7:15PM

Option 1:
Saturday: 10:00AM to 4:00PM

Option 2:
Sunday: 10:00AM to 4:00PM

Pay Frequency:
Bi-Weekly

Responsibilities:

• Delivers outstanding customer service to walk-in customers and telephone inquiries

• Continuously practices good listening skills with customers, UPS Store team members, and leadership

• Takes ownership of the customer's shipping needs and offers viable solutions

• Takes action to learn all product and service offerings, alternative solutions, and industry trends

• Operates all equipment, software, and devices in an expert fashion and is willing to teach others

• Maintains a clean, organized, and safe working environment

• Stays current with web based training and best practices

• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

• May open and/or close the store and perform end-of-day accounting, etc.

• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents

• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions

Skills:

• Good computer skills, emails and Microsoft Office.

• Strong verbal and written communication skills, and math

• Prompt, reliable, and responsible

• Able to lift 40 pounds

• Must have reliable transportation

• Should become a notary (Expenses will be taken care)

• Prior UPS store associate experience is not needed

Additional Good To have

- Prior UPS store associate experience

- POS Knowledge:
Familiarity with Point of Sale (POS) systems and ability to process transactions accurately

Note:

This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

Benefits:

• Casual and creative work environment

• Flexible Schedule

• Discounts on shipping

• Formal On-the-Job Training Program

• No Health benefits are provided

Job Type: Full - Time / Part - time

Pay Starting Range: $14 - $16 per hour

Expected hours:
Flexible

Shift:

Morning and Evening

Work Location:

In person Lansing (Larch and Lake Lansing)