Director, Customer Solutions; Auto Finance Solutions​/Vehicle Values

Director, Auto Finance Solutions

Location:

Remote - USA

Reports to:

VP Customer Solutions

We’re seeking a strategic and analytical leader to drive sustainable growth by delivering automotive data solutions that create measurable customer value, strengthen long‑term client relationships, champion excellence in solution delivery, partner across the business to accelerate revenue and retention, and elevate market influence.

• Support the Customer Success team to achieve gross retention goals and meet SLAs for solution delivery across 600+ accounts.
• Add value to solutions each year to support annual pricing.
• Address solution‑related drivers of attrition.
• Support the Sales team by identifying cross‑sell/up‑sell opportunities and white‑space opportunities for selling existing products.
• Develop new solutions that can be sold into existing accounts and enable acquisition of new clients.
• Collaborate with Marketing to ensure a 12‑month campaign plan supports gross retention and new business goals, develop content for communication, represent solutions on the J.D. Power website, and create press releases and media outreach.
• Collaborate with Product to support new product development and enhancements, articulate client needs, and identify competitive challenges and opportunities.

• Bachelor’s Degree required;
  Master’s Degree preferred.
• Extensive automotive finance experience; background in automotive finance operations preferred.
• Strong understanding of used vehicle values and residual values preferred.
• Strong analytical, strategic thinking, and communication skills.
• Proven ability to influence and collaborate across business units.
• Comfortable navigating ambiguity and driving clarity in fast‑paced environments.

Base salary range $140,000–$160,000 USD per year, determined by relevant skills, education, experience, performance, and other factors.

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.