Client Account Success Manager. Mason Move Collective

We are seeking a dynamic and motivated Client Account Success Manager to join our team. In this role, you will develop and nurture lasting relationships with our clients while driving sales initiatives. Your goal will be to meet customer needs efficiently and deliver an exceptional experience. Ideal candidates will possess outstanding communication, negotiation skills, and a strong customer service focus. If you're ready to enhance our business by fostering strong client relationships, we want to hear from you!

• Manage a diverse portfolio of accounts to ensure long-term success.
• Build and maintain positive relationships with clients.
• Act as the main point of contact, addressing clients' individual needs promptly.
• Propose strategies to enhance sales performance and recognize opportunities for growth.
• Generate new business by leveraging existing and potential customer networks.
• Participate in marketing events, distributing promotional materials as required.
• Set up and dismantle marketing displays when necessary.
• Provide quantitative data to management to evaluate the effectiveness of marketing events.
• Stay informed about BELFOR services, industry trends, and competitor insights.
• Engage actively in key local industry organizations and associations.
• Identify and resolve client concerns to drive overall sales growth.
• Collaborate effectively with local and national operations to enhance customer satisfaction and support the overall success of BELFOR.

• Present and promote BELFOR services to current and prospective clients as directed.
• Follow up on new leads and referrals generated from field activities.
• Identify and connect with new sales prospects.
• Resolve conflicts and provide effective solutions to clients in a timely manner.
• Supervise Sales and Marketing Representatives to facilitate sales increases.
• Report on account status and transaction details regularly.
• Set and monitor sales account targets aligned with company goals.
• Track sales metrics including quarterly results and annual forecasts.
• Work collaboratively with local and national teams to ensure customer satisfaction and drive sales growth.
• Possess a comprehensive understanding of customer service principles and practices.
• Effectively work under time constraints to meet deadlines.
• Participate in BELFOR-sponsored operations and safety training as required.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees in this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required.